Medical Secretary I - Retina Napoli

Medical Secretary I - Retina
Napoli
Campania, Napoli

Retina Consultants of Southwest Florida now part of Quigley Eye Specialists is a premier surgical and eye care clinic.

Our mission is to continue to be technology leaders in eye care and one of the nation's leading multi-specialty ophthalmology practices, Quigley Eye Specialists creates patients for life by providing the highest level of quality eye care and service to the community.

We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patient's best possible vision.

Therefore, to deliver on our mission, Quigley Eye Specialist expects every employee to perform his or her job first and foremost in accordance with the Company's mission.

- Teamwork

- Highest level of Individual Productivity

- Technical Excellence

- Treating patients as valued guests

**JOB SUMMARY**:

Reporting to the Director Business Office/Patient Accounting, our Medical Secretary I provides an enthusiastic approach to patients and team members, providing scheduling, check in, check out, and phone support to our patient community.

**DUTIES AND RESPONSIBILITIES**:

- Assist in person patients with scheduling, check in, and check out procedures, upholding the QES/ Retina Consultants of Southwest Florida Gold Standards of Care and HIPAA regulations.

- Assist patients via phone with scheduling and answering procedure or scheduling questions, upholding the QES Gold Standards of Care and HIPAA regulations.

- Update patient records in accordance with HIPAA regulations and QES processes and procedures.

- Coordinate patient insurance for the patient record and ensure compliance with all regulations.

- Open the facility at shift beginning and organize workstations appropriately, print patient charts for technician and physician preparation.

- Maintain facility through emptying trash, cleaning shared break spaces, and ordering supplies per the departmental procedures.

- Uphold the clinic policy and procedures in greeting Guests and escalate concerns to the Office Manager; greet Guests with enthusiasm and a high level of customer support, upholding the Quigley value system.

- Rotate job duties throughout the Medical Secretary team and provide coverage at other clinics on occasion on an as needed basis, based on patient volume and needs.

- Other related duties as assigned.

**QUALIFICATIONS**:

- High School graduate/GED equivalent

- Proficient in computer programs and navigating a computer effectively

- Previous EMS or related computer software required

- 2+ years previous clinical or medical office experience

- **OTHER SKILLS AND ABILITIES**:

- The use of kindness, empathy and patience when working with colleagues and patients

- Attention to detail; ensuring accuracy in work

- Ability to multi-task and ensure deadlines are met consistently

- Ability to work as a team member, collaboratively and positively

**CUSTOMER SERVICE**:

- All Quigley Eye Specialist employees must meet the standards for customer service.

- Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

- **ATTENDANCE STANDARDS

- Punctuality, attendance, scheduling of absences.

**FLEXIBILITY

- Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.

**ETHICAL RESPONSIBILITIES

- Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists

- Follows code of conduct /ethics of their profession.

Quigley Eye Specialists and affiliates are committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Qualifications