Meeting & Events Coordinator Firenze

Meeting & Events Coordinator
Firenze
Toscana, Firenze

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo!

#Hospitality is a work of Heart

Job Description Responsibilities and essential job functions include but are not limited to the following:

Maintaining and improving the hotels Meetings & Events business as well as any other market segment assigned.

Maintaining existing relationships with clients as well as soliciting new business to achieve sales targets.

Establishing and maintaining rapport with clients, prior to, throughout and post-conference, exceeding their expectations and encouraging repeat business.

Expediting function bookings, preparing function sheets and BEOs, event contracts and agreements to all departments in the hotel.

Tracking and analyzing competitive set pricing and yield strategies, gaining the ability to predict the competition set reaction to changes in the marketplace.

Consistently offering professional, engaging and friendly service.

Handling enquiries for group bookings via fax, email or phone during the shift, communicating immediately, and providing a reply or confirmation within a reasonable timeframe (24 hours).

Handling any other department issues related to groups (follow up on prepayment, routing, vouchers…).

Preparing group information sheets (group movements) and briefing all involved prior to the arrival of the group.

Managing hotel inventory in relation to group reservations and monitoring potential wash of business.

Producing reports and statistics as requested by the Meetings & Events Manager.

This will include, but is not exclusive to, Group Wash and Business Turndown reports and Group Forecasts.

Managing group payments, cancellations, rooming lists and terms and conditions.

Maintaining a precise filing system for all group reservations and correspondence.

Handling guest complaints and enquiries in an efficient and professional manner and ensuring the M&E Manager is informed of any guest feedback.

Your team and working environment: We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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