Member Services Representative Napoli

Member Services Representative
Napoli
Campania, Napoli

Benefits: Bonus based on performanceEmployee discountsOpportunity for advancementTraining & development Reports to:ManagerRequirements:Fluent in EnglishProficient reading and writing skillsComputer SkillsSpecial Skills:Strong customer service skillsResponsibilities:Membership SalesGreet all members & guests with a smile and wish them well as they exit the clubCheck in all members and guests in accordance with company proceduresFacilitate any messages on club software at member check-inAnswer phones in a courteous, helpful, professional mannerCommunicate special events to members and guestsMaintain an atmosphere that makes members feel welcomeFacilitate all member requests or forward to a managerMaintain a professional disposition at all timesSell retail productsSchedule member services: tanning, etc. Facilitate payment of member services in accordance with company proceduresKnow club facility, services, and schedulesMaintain a clean and organized work areaAssist in all projects as delegated by club managementFollow all policies and procedures in the Employee HandbookPerform opening and closing dutiesMeetings:Monthly or Weekly Department MeetingsEmployee Training Meetings

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