Members Club Reception Intern Firenze

Members Club Reception Intern
Firenze
Toscana, Firenze

Position**: Members Club reception intern

**Company**: House Of Nine

**Location**: Via De Conti 9, Firenze

**Department**: Front Office/Guest Services Members Club/Hotel

**Reports To**: Front Office Manager/Hotel Manager

**Duration**: 6 months

**About House Of Nine**: House Of Nine is an exclusive luxury hospitality brand that offers a unique combination of experiences.

Our portfolio includes a 5-star boutique hotel, the city's first members-only club, Daisy's, and Superyacht Cruise experiences.

We pride ourselves on providing world-class service and unforgettable experiences to our elite clientele.

**Job Summary**:

The Information Desk Intern will provide essential support to the Information Desk team, delivering exceptional service to members and guests.

This internship offers valuable hands-on experience in a fast-paced hospitality environment.

The intern will assist with inquiries, provide information, and contribute to the smooth operation of the information desk.

**Responsibilities**:

- **Guest/Member Interaction**:

- Greet and welcome members and guests in a friendly and professional manner.

- Assist with directions, recommendations, and information about hotel/club services, local attractions, and events.

- Handle and resolve guest/member concerns or complaints with courtesy and efficiency, escalating issues as needed.

- **Information Management**:

- Maintain up-to-date knowledge of hotel/club services, facilities, and local information.

- Organize and maintain information materials, brochures.

- Assist in managing reservations, bookings, and appointments.

- Accurately record and relay messages.

- **Administrative Support**:

- Assist with administrative tasks, such as data entry, filing, and photocopying.

- Help maintain a clean and organized information desk area.

- Assist with handling mail, packages, and deliveries.

- Assist with the use of hotel software.

- **Team Collaboration**:

- Work effectively with other front office staff and departments to ensure seamless service delivery.

- Assist in other front office duties as assigned.

**Qualifications**:

- **Education**:

- Currently enrolled in or recently graduated from a hospitality, tourism, or related program.

- **Skills**:

- Excellent communication and interpersonal skills.

- Strong customer service orientation.

- Ability to multitask and work in a fast-paced environment.

- Strong organizational skills and attention to detail.

- Ability to speak multiple languages is a plus.

- **Personal Attributes**:

- Friendly, enthusiastic, and positive attitude.

- Ability to work independently and as part of a team.

- Willingness to learn and adapt to new situations.

**Benefits of the Internship**:

- Gain practical experience in a reputable hospitality establishment.

- Develop valuable customer service and communication skills.

- Enhance your knowledge of hotel/club operations.

- Network with industry professionals.

- Potential for future career opportunities.

The job offer is intended to refer to both genders in accordance with the provisions of laws 903/77 and 125/91.

Contratto di lavoro: Tirocinio formativo/stage

Durata contratto: 6 mesi

Retribuzione: €600, 00 al mese

Benefit:

- Supporto allo sviluppo professionale

Disponibilità:

- Orario flessibile

- Turno diurno

- Weekend