Method & Process Integration Expert Sesto San Giovanni

Method & Process Integration Expert
Sesto San Giovanni
Lombardia, Sesto San Giovanni

Req ID:224511

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation.

Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions.

Joining us means joining a caring, responsible, and innovative company where more than 70, 000 people lead the way to greener and smarter mobility, worldwide

**Purpose of the job**:

The Method & Process Expert represent the business voice for tool and process related to her/his area of expertise: review the tool performance & availability, analyze issue with the Key User, align with Métier on priorities evolutions and major issue, verify that the standard process are efficiently in use, support Business to specify and deploy digital projects

**Responsibilities

- Support Business Processes efficiency through implementation and continuous improvement of ad-hoc Methodologies and monitoring of a defined set of process KPIs.

- Support Business to specify and deploy digital projects (capture requirements, support transfer to IS&T, organize projects implementation, plan change management and spread digital culture) according to the Service Management digital strategy and central digital initiatives.

- Drive and support the Key User as Level2 Functional support to distribute & capitalize returns of experience for Functional & process support (methodologies, rules & control)

- Insure GSI running maintenance and evolutions implementation: Manage key users' community, define improvements priorities, monitor GSI business indicators to ensure processes efficiency, insure coordination with BPO and coordinate GSI new releases implementation.

- Consolidate Training Kit, verify the business training needs and coordinate the training sessions.

- Assure Methodologies deploy among DOE experts & KU network, animate KU network through regular meetings, and insure their Level2 assistance on functional issues

**Knowledge / Experience

- Knowledge of General Railway & Service Businesses to interface with Métiers

- Knowledge of specific Area processes and WoW to interface with key user and Métiers

- Experienced in business analysis

- Understanding of tool in order to interface with IS&T

- Understanding of Industrial Processes.

- Fluent English written and spoken mandatory.

**Behavioral Skills / Competencies**:

- Synthesis, empathy, mitigation, resilience in moving environment, pro-activity, sense of Support.

- Capacity to manage global versus local in end-to-end added value for the company.

- Able to manage simultaneously curative & structuring activities

- Able to deal with functional distant networks

- Pro-active to anticipate on Risks & Opportunities

- Able to value and surf in digital way of working

- Able to produce training documents and perform training session

- Agile: bring creative ideas, manage the creative process of others, facilitate effective brainstorming, actively drives simplification and continuous improvement.

- Inclusive: lead remote teams, supports equal and fair treatment and opportunity for all, is concerned about people work and non-work problems, is available and ready to help.

- Responsible: Is dedicated to meet the expectations and requirements of internal and external customers, establishes and maintains effective relationships with customers and gains their trust and respect.

**Technical Skills & Competencies**:

- Business Analysis

- Process Management

- Project Management

- Demand Management

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility.

That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations.

Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

**Job Type**:Experienced

**Job Segment**:BPO, Business Analyst, Project Manager, Change Management, Operations, Technology, Management