Miu Miu - Client Advisor - Roma Babuino Lazio

Miu Miu - Client Advisor - Roma Babuino
Roma
Lazio, Lazio

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group's entry into the food sector, applying the same high quality criteria.

Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE We are looking for someone that will support both the sales and the stock management.

The candidate will work as a "brand ambassador", able to convey the Brand's philosophy and values.

He/She will be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

Additionally, the candidate will manage stock in terms of KPIs, Corporate guidelines, and procedures, facilitating the selling process through impeccable stock maintenance and minimizing stock losses.

He/She will ensure the implementation of guidelines received from the Store Operations Department and Store Manager.

RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times.

Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.

Be proactively engaged in cross selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.

Ensure to be up-to-date with fashion trends and competitors.

Prove Brand and product knowledge.

Deal effectively with customer complaints by liaising with the line manager when necessary.

Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.

Contribute to ensure a high level of security and be attentive to prevent product thefts.

Ensure the safety of the products and valuable material in the warehouse during the whole handling process.

Manage the daily goods receipt, arrange the merchandise following Corporate procedures, and prepare the product for the sales floor and special areas.

Organize, manage and perform product counting and stock-takes.

Assure the right product flow tracking through the SAP system.

Manage the product flow during Repairs.

Manage stockroom activities related to Markdown.

Guarantee returns, shop-to-shop transfers, and e-commerce delivery following corporate guidelines and deadlines.

KNOWLEDGE AND SKILLS High affinity for luxury products.

High sense of responsibility.

Able to work in a team as well as independently.

Organized and detail-oriented.

Mature and assertive.

Business/Retail Management degree or equivalent is a plus.

Interest in luxury/fashion, art, and design.

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