Miu Miu - Client Advisor - Venezia Venezia

Miu Miu - Client Advisor - Venezia
Venezia
Veneto, Venezia

JOB PURPOSE We are looking for someone that will support both the sales and the stock management. From one side we are looking for someone that can work as a "brand ambassador", able to convey the Brand's philosophy and values. As such, the candidate will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world. From the other side, the candidate will be responsible for stock management in terms of KPIs, Corporate guidelines, and procedures. He/She will have to facilitate the selling process through impeccable stock maintenance and minimize stock losses. He/She will ensure the implementation of guidelines received from the Store Operations Department and Store Manager. RESPONSIBILITIES Welcome and serve the customer providing an excellent in-store experience at all times. Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools. Be proactively engaged in cross selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs. Ensure to be up-to-date with fashion trends and competitors. Prove Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures. Contribute to ensure a high level of security and be attentive to prevent product thefts. Ensure the safety of the products and valuable material in the warehouse during the whole handling process. Ensure to properly manage the daily goods receipt, arrange the merchandise following Corporate procedures, and prepare the product to be taken on the sales floor and special areas. Organize, manage, and perform the products' counting and stock-takes. Assure the right product flow tracking through the SAP system. Manage the product flow during Repairs. Manage the stockroom activities related to Markdown. Guarantee the returns, shop-to-shop transfers, and e-commerce delivery following the corporate guidelines and deadlines. KNOWLEDGE AND SKILLS Fluent spoken English expected. Other languages desirable. High affinity for luxury products. High sense of responsibility. Ability to work in a team as well as independently. Organized and detail-oriented. Mature and assertive. Business/Retail Management degree or equivalent is a plus. Interest in luxury/fashion, art, and design. J-18808-Ljbffr