Miu Miu Client Service Order Management Specialist Milano

Miu Miu Client Service Order Management Specialist
Milano
Lombardia, Milano

Job description:

Job purpose The Miu Miu Client Service Order Management Specialist is responsible for coordinating daily eCommerce operations in support of Digital business performance.

The Specialist plays a key role at the center of our Digital department, which is a rapidly growing business and a key focus area for our company.

The Miu Miu Client Service Order Management Specialist will utilize fraud trends and industry knowledge to determine the legitimacy of Prada orders.

This role is responsible for understanding trends, identifying opportunities of efficiency and assisting to ensure that customer service standards are maintained.

Cross functionally collaborate with Retail and Store Operations, Logistics, Repair Lab, finance and loss prevention.

The role supports order processing, fulfilment, shipment, and delivery, as well as end-to-end payments to with the objective of providing best in class service to all our clients, representative of Prada Group's luxury brand standards.

Responsibilities Maintain e-commerce operations by reviewing order and payment platformsResponsibility for day-to-day management of all order review queues, ensuring service levels are met and all orders are processed within the expected time frame for each queue;Review orders for fraudulent activity and identify fraud patterns;Partner with the finance department to manage charge backs and provide backup information;Report weekly and monthly order review statistics to upper management and colleagues;Build upon advanced knowledge and experience in SAP (order management, data integrity, parameter maintenance, and performance reporting) to identify system and process enhancementsLead the development of creating and implementing standardizing operational processes and policiesManage fraud and chargeback flowManage carrier claims and follow-upPartner with boutiques and store operations to ensure positive client experiences both in-store and onlineMonitor and raise tickets to local IT as applicableRequirements 2+ years experience in a similar role in Client Services, Digital or Retail

Analytical skills and Strong excel skills – Pivot tables, v-lookups, index/matches, if-and formula, large data pulls and file maintenance;

Detail oriented, self-motivated and high ability to multitask

Customer-centric approach with high level of interpersonal skills

Flexibility to work variable shift Mon-Sun 9am-8pm

Experience in client services or luxury retail a plus

Ability to analyze data and create fraud prevention tactic;

Experience with working in an E-Commerce environment;

Willingness to take on other core projects relating to operational development

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