Miu Miu Crm And Client Insight Junior Specialist Milano

Miu Miu Crm And Client Insight Junior Specialist
Milano
Lombardia, Milano

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.

The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

**JOB PURPOSE

- The Miu Miu CRM and Client Insight Junior Specialist will support the team in day-to-day activities in the aim of developing and reinforcing a customer centric analytical culture across different areas of the business, ensuring the development of specific analytical tools for the brand.

**RESPONSIBILITIES

- Support the Miu Miu Client Insight team with ad-hoc data extractions and analyses to gather insights on customers' behavior and monitor trends.

- Help the team developing new analyses in line with the department's goals and focuses.

- Revise current dashboards and analytical tools to gather complete understanding of existing reports and support the HQ in training local teams to their use.

- Work with the IT department to evaluate potential enhancements to existing reporting systems and monitor their development.

- Prepare Power Point documents presenting the findings of the analyses to be presented to all the main stakeholders.

- Define CRM KPI targets and track regional performance with respect to the agreed goals.

- Prepare the required documentation to support weekly and monthly meetings.

- Collect feedbacks from the local teams to support business understanding and regional insights.

**KNOWLEDGE AND SKILLS

- At least 2 years of experience in a similar role

A previous consultancy experience is mandatory

Ability to write complex queries in SparkSQL

Strong and proven analytical background (Master's degree in Economics/Engineering is preferred)

Excellent skills on Excel and Power Point

Fluency in English

Strong attention to details

Flexibility and ability to multitask

Proactivity and problem-solving attitude

Strong organizational, communication and interpersonal skills

Excellent relationship skills