Miu Miu - Department Manager - Milano Rinascente Milano

Miu Miu - Department Manager - Milano Rinascente
Milano
Lombardia, Milano

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi, and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people, leading to their own professional growth.

JOB PURPOSE To be a Company Brand Ambassador and to be responsible for achieving all the qualitative and quantitative objectives of the product category department assigned. To manage and motivate the department team in achieving the sales target, ensuring an extraordinary client service experience, being present on the sales floor, and managing the activities of the department.

RESPONSIBILITIES BUSINESS Ensure an exceptional welcome and customer service, fostering cross-selling among the product categories. Analyze the department performance and define the actions required for achieving the business objectives. Give commercial suggestions to the Store Manager. Drive the team to exceed their KPIs. Be constantly up-to-date on market trends and share insights with relevant functions. Foster the ecommerce channel development. CUSTOMER Ensure high levels of customer satisfaction through excellent service. Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gaining new local customers to grow department sales. TEAM Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services, and company procedures. Ensure effective communication and encourage information sharing and development of ad hoc morning briefing. RETAIL Guarantee in-depth product knowledge within the department, working with the relevant functions to support product/collection training needs. Provide feedback and focused suggestions on department needs to the Store Manager. Ensure effective and efficient back-of-house organization for the department and is responsible for the protection of the company's assets as well as the staff grooming standards to be ensured. KNOWLEDGE AND SKILLS Fluent spoken Italian and English expected. Other languages are desirable. Passion and knowledge of the managed product category. Business-driven. Team player with the ability to lead and influence peers. Natural ability to serve our client. Confident, enthusiastic, and positive. Problem-solving. Organized and detail-oriented. Market and product knowledge/passion. Business/Retail Management degree or equivalent is a plus. Interest in luxury/fashion, art, and design.

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