Mobile Engineer Aftersales Commercial Vehicles - Milan Firenze

Mobile Engineer Aftersales Commercial Vehicles - Milan
Firenze
Toscana, Firenze

About the Aftersales Department: The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnosis & analysis, and product improvement related topics concerning our full electric buses and trucks. This includes providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams for product improvement. The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, ensuring their continued satisfaction, which will benefit the business and future sales. Position Overview: The Mobile Engineer is responsible for providing exceptional aftersales service to customers of commercial vehicles, ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction. This role involves extensive travel to customer sites, troubleshooting and resolving technical issues, performing preventive maintenance, and promoting company products and services to enhance customer loyalty. Main Responsibilities: Technical Support Undertake and assist with post-sales operational issues (e. g. , technical diagnosis, repairs, and maintenance). Check and collect feedback on the technical documentation (e. g. , manuals, diagnostic diagrams, etc. ). Take a lead role in providing technical solutions for highly sensitive topics. Help Authorized Workshops implement technical updates and activity campaigns. Create FMEA / D-FMEA reports, and help improve products together with R&D and QA teams. Support Team Management Supervise diagnostic tools, special equipment, and spare parts in current use at authorized workshops. Collaborate with authorized workshops to provide our customers with excellent capabilities and quality of service. Relationship with the Customer Develop and maintain relationships with customers. Schedule account and operational meetings with customers. Manage customer requests and complaints. Your Profile: Bachelor's degree in engineering or higher. Relevant experience in maintenance is an advantage, but fresh graduates are encouraged to apply. Ability to work under pressure and manage multiple tasks effectively. Self-motivated, responsible, and capable of working independently. Strong interpersonal and communication skills. Proficient in MS Office (Word, Excel, Outlook, and PowerPoint). Fluent in English; proficiency in Chinese is a plus. We Offer: Job in a fast-growing company and industry which represents sustainable technology. Performance and experience-based competitive remuneration. Commuting allowance. Team building events and employee learning opportunities. Please note that the position is open for candidates eligible to work in Italy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team. J-18808-Ljbffr