Multinational Programs Network Management Milano

Multinational Programs Network Management
Milano
Lombardia, Milano

Generali Global Corporate & Commercial is the Generali Group unit that develops P&C business and insurance services for medium and large companies.

The unit acts on a global scale and deploys an integrated approach at Group level with a central management team and specialized teams active in individual countries.

Through GC&C, Generali aims to become a key world player in the corporate-commercial segment.

As part of the IT&Ops team, the person will support the multinational programs team in the following mission:

**Ensure the governance, development, enhancement and management of the GC&C Network for Multinational Programs and International Business, with particular focus on Marine and Construction.

Support the GC&C MP proposition, enablers and delivery

**Main responsibilities**:

- Support Multinational growth across the GC&C Units, monitor portfolio and service performance and promote initiatives, business practice, reporting and system training

- Support the governance, development and enhancement of the GC&C Network with particular focus on the support of Marine and Construction Business

- Manage the GC&C Network to ensure its service and operational performance

- Support GC&C Units team training and upskills for Multinational business

- Support the design and delivery of the Network management enablers and Global Tool solutions

- Support the development and adoption of the MP Global Tool and service initiatives

- Ensure the adoption of the MP Model across the GC&C Units and compliance with relevant Guidelines and Technical Measure

- Monitor and ensure the quality of MP data ensuring and compliant usage of MP Global Tool and data standards

- Ensure and monitor the adoption of internal and external service level agreements, promote corrective actions and ensure customer focus and satisfaction

- Drive escalation processes in order to prevent "crisis" with customers and brokers

- Ensure overall servicing and client reporting

- Support the delivery of the GC&C Multinational Program Strategy

**Requirements**:

- At least 5 years of experience in Multinational Business and Network Management

- Solid Knowledge of Multinational Business, offering and process

- Knowledge and experience in Marine and / or Construction business;

- Solid knowledge of Microsoft Programs and project management experience

- Commitment, drive and strong service orientation

- Hands on approach

- Fluent in English and other languages skills an advantage (Italian, French, Spanish)

- Willingness to travel and to availability to work in a hybrid model

**Benefits

Hybrid working model : 2 days/week in the office