Network And Analytics Customer Service Support Milano

Network And Analytics Customer Service Support
Milano
Lombardia, Milano

Job Title**: Network and Analytics Customer Service Support Specialist

**Location**: Milan

**Type of contract**: 2-years Apprendistato contract

**Time**: Full-time

**Starting date**: as soon as possible

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are.

We are 80, 000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

**You are responsible for

- Interact with customers (hospitals) to establish remote connection between hospital and Philips through VPN to manage hospital devices remotely (updates, log analysis, maintenance activities)

- Support company sales and/or service representatives in pre-sales or post-sales service functions

- Data analysis tasks: create reports related to Service Customer Performance on request of internal customers

- Led the analysis of a data set increase in efficiency for the company.

- Create dashboards in Excel, Power BI, or Qlik to help senior management make key decisions about the direction of the company.

- Work with team to develop new method for analyzing data which led to reach goal and KPI.

- Gather requirements from various departments and data source within the company and create a custom database to track performance.

**You are a part of

Italy, Israel & Greece (IIG) Service & Solution delivery team.

Services and Solutions Delivery creates differentiated services and delivers outcome-based solutions that are critical to our customers' continuous success.

Services and Solution Delivery is a globally distributed organization with a team of over 14, 000 colleagues.

This team includes a wide variety of roles, from field service engineers who fix equipment and advise customers on the use of our products, to consultants who support hospital transformations, to phone-based customer support specialists, to education associates who provide clinical insight to customers, and office-based employees who support service operations.

**To succeed in this role, you'll need a customer-first attitude and the following

- Preferably graduated from IT-focused track in high school and graduated with university degree in Biomedical Engineering or similar

- IT Networking knowledge: knowledge of ISO-OSI Layer, DICOM Protocol, Internet Protocol, TCP/IP Knowledge

- Data Analyst skills - knowledge of at least Excel, Power BI, Qlik

- Customer-oriented, proactive attitude

- Fluent in Italian, at least communicative English language skills

**In return, we offer you

A challenging, innovative environment with great opportunities for you to explore.

Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

We also believe that we are at our best as a company when you are at yours as a person.

Thus, we offer competitive benefits, a flexible work schedule and access to local well-being focused activities.

**Why should you join Philips?

Working at Philips is more than a job.

It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions.

Help us improve the health and well-being of billions of people, every year.

Ultimately creating a career that no one could have planned for.

Even you.

LI-EU