New Accounts Junior Analyst (Temporary) Lazio

New Accounts Junior Analyst (Temporary)
Roma
Lazio, Lazio

You Lead The Way.

We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Here's something you will be doing in the role:

- Providing an exceptional level of customer service through both Inbound and Outbound telephone activity with customers

- Optimizing Relationship Care to ensure a connection with our customers - Shaping/driving conversations to ensure content is relevant and beneficial

- Understanding all relevant Risk, Compliance and Fraud criteria and ensuring they are strictly adhered to

- Liaising with potential prospects Bank's or Employee's to perform additional verification as required (Market Specific)

- Continuously seeking out new processing opportunities that could drive automation and ultimately improve customer satisfaction.

Qualifications - External

- Excellent communication skills both verbally and written

- Proven experience of delivering 'above and beyond' customer service with an understanding of the core Relationship Care principles

- Ability to take control of difficult calls to ultimately provide FCR (First Contact Resolution)

- Effective and accurate decision-making skills

- High degree of accuracy and ability to multi task

- Fluent in both Italian and English

Talk to our people and you'll find out what we're really all about.

Open, creative, risk-taking, collaborative and innovative are just some of the expressions you'll hear.

It's our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world - including Great Place to Work Italia's #2 Best Workplace amongst Large Companies, #3 Best Workplace for Women and #2 Best Workplaces for Innovation in 2021.

If you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

**Why American Express?

There's a difference between having a job and making a difference.

Amex have been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.

And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don't make a difference without it.

Don't live life without it.