Night Auditor Ravello

Night Auditor
Ravello
Campania, Ravello

Main duties and responsibilities:

- Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests' care) according to company policies and procedures and compliance with our code of conduct;

- Handle emergencies according to the relevant training;

- Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions;

- Handle guests services last minute requests;

**Requirements**:

Competencies required:

- Effective and punctual written and verbal communication in order to update relevant colleagues and department;

- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/herself;

- He/she should be accurate and precise in all duties and checks carried out.

He/she demonstrates a sense of urgency and take ownership of one's tasks and responsibilities;

- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressured situations.

Soft skills:

- Effective communication_: _he/she communicates clearly and appropriately (both verbally and non-verbally) that positively impacts on their role, the business and Belmond.

He/she uses and interprets non-verbal behaviors to enhance understanding.

- Emotional intelligence_: he/she shows the ability to control and express one's emotions and to handle interpersonal relationships.

He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience.

- Collaboration_: he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

He/she is willing to continuously develop him/ herself.

- Drive results:_ he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities.

- Adaptability:_ he/she identifies when a different approach is needed and offers a solution.

He/she deals with multiple tasks and alters behaviour / priorities as changes occur and remains calm under pressure

- Global perspective_: he/she is curious and respectful of all cultures and looks to learn from them.

He/she treats each other with respect and inclusiveness regardless of position, level or background.

**Requirements**:

- Professional experience, preferably at international level in the same role

- Demonstrate a passion for attention to detail and excellence

- Manage time effectively in order to meet LQA standards requirements

- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher)

- Excellent communication skills

- Fluent in English and Italian

- Possess a courteous and professional telephone manner

- Preferred knowledge of LQA and Forbes standards

- Preferred knowledge of PMS_ Infor HMS_ and _Alice _Concierge systems but not require

**Benefits

We offer:

- Seasonal Labour contract according to C. C. N. L.

Settore Turismo

- Complimentary nights worldwide as per Belmond Discovering policy

- Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy

- Learning & development activities

- Career opportunities within Belmond

- Complimentary meals on duty

- Uniforms dry cleaning

- Lodging and residence cleaning for non-residents

**Location**:

- Italy, Ravello

Department:

- Front Office & Guest Relations

Employment type:

- Full-time

**Experience**:

- Associate