Night Auditor / Receptionist Notturno Firenze

Night Auditor / Receptionist Notturno
Firenze
Toscana, Firenze

NIGHT AUDITOR / RECEPTIONIST NOTTURNO

Important Florentine company operating in the hospitality business is looking for a night auditor for its hotel in Florence.

Location: Florence, 4 minutes walk from Piazza del Duomo, 40 room structure.

**Località

Firenze, Toscana

**Main duties & responsibilities**:

- Deal with all Front Office operations (check in - check out - escorting - cashier operations) according to company policies, procedures and compliance with our code of conduct;

- Able to provide information/reservations about activities, etc;

- Coordinate Porters according to Guest needs and company procedures;

- Process the closing/reopening operations of the day of the hotel, supervising the closure of all the outlets (restaurants, bars, spa, boutiques, etc.

);

- Process of the daily reports to the administration and other main departments of the hotel;

- Assist our Guests with all the room service requests with the cooperation of porters;

- Handle emergencies according to the procedures.

- Reports to Front Office Manager

**Competencies required

- Effective communication: Communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and House of Nine.

Uses and interprets non-verbal behaviours to enhance understanding.

- Emotional intelligence: Shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships.

Demonstrates sensitivity to the needs and emotions of others and adjust ones style to the needs of the audience.

- Collaboration: Exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills.

Is willing to continuously grow.

- Drive results: Demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations.

Demonstrate a sense of urgency and take ownership of one's tasks and responsibilities.

- Adaptability: Accept change and participate in new programs and processes.

Is willing to learn new skills and keep up to date with developments in the department.

Identifies when a different approach is needed an offers a solution.

Deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.

- Global perspective: Is curious and respectful of all cultures and looks to learn from them.

Treats each other with respect and inclusiveness regardless of position, level or background.

Seeks opportunities to engage with local communities.

**Requirements**:

We require:

- Previous work experience in the same position;

- Fluent in Italian and English.

A third language preferred;

- Strong interpersonal and communication skills;

- Good knowledge of the Region and products;

- Knowledge of hotel management software such as Protel, Microsoft Office, Excel, etc;

We offer:

- Labour contract according to C. C. N. L.

Settore Turismo - Industria

- Learning & development activities

- Career opportunities within our Hotel and companies

The job offer is intended to refer to both genders in accordance with the provisions of laws 903/77 and 125/91.

Contratto di lavoro: Tempo pieno

Retribuzione: €1. 400, 00 - €1. 500, 00 al mese

Benefit:

- Mensa aziendale

- Sconti sui prodotti o servizi dell'azienda

- Supporto allo sviluppo professionale

Disponibilità:

- Turno notturno

Retribuzione supplementare:

- Quattordicesima

- Tredicesima