Night Supervisor Lazio

Night Supervisor
Roma
Lazio, Lazio

Additional Information

**Job Number**24210178

**Job Category**Rooms & Guest Services Operations

**Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187

**Schedule**Full Time

**Located Remotely?

**N

**Position Type** Non-Management

**JOB SUMMARY

W Rome is currently casting for a Night Supervisor.

Reporting to the Welcome Office Manager, the Night Supervisor oversees all welcome office operations during the overnight shift while ensuring that the highest levels of hospitality and service are provided during the overnight shift.

**About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy.

It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

**The impact you'll make

Our jobs aren't just about giving guests a directions or special arrangements.

Instead, we want to build and experience that is memorable and unique.

Our Night Welcome Desk Supervisor takes the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, they make transactions feel like part of the W experience.

First impressions are everything.

And you'll set the tone for every guest's stay.

With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.

Anything to help make their visit that bit more special.

**What we offer

- Join the dream team of the first W Hotel in Italy

- Professional career progression at international level in Marriott International

- Learning and development opportunities online, on the job and in class

- Discounts on hotel rooms, gift shop items, food and beverage

- Disruptive management & motivated and engaging Talents

- Charity events, Wellbeing activities through the TakeCare program

- Canteen service and uniform

**What you'll do

- Completes end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

- Process all payment types such as room charges, cash, checks, debit, or credit.

- Print contingency lists to have a record of all guests in case of emergency.

- Sell a room/accommodation to guests without reservations based on availability.

- Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.

- Complete the Room Rate Variance Report.

- Process all guest check-ins and assign room.

- Activate or reissue room keys using electronic key machine.

- Count bank at end of shift and secure bank.

- Balance and drop receipts according to Accounting specifications

- Ensure checks that come from outlets (e. g. , health club, retail shop, F&B) are scanned and charged to room.

- Activate room keys using electronic key machine (e. g. , Saflok) and reissue new room keys to guests as necessary (e. g. , lost key) by verifying guest identity and using electronic key machine.

- Secure valid form of payment (e. g. , credit card, cash) prior to issuing room key.

- Ensure rates match market codes and that any exceptions are documented and include an explanation.

- Process all guest check-ins by confirming reservations in computer system (e. g. , Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.

- File guest paperwork or documentation.

- Sell a room/accommodation to guests without reservations based on availability.

- Assign room according to guest request and preferences whenever possible.

- Reviews financial statements, sales and activity reports, and other performance data

- Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

- Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

- Monitors that the agents are researching/processing all chargebacks and rebates on a timely basis.

- Administers plans and actions to keep chargebacks and rebates to a minimum.

- Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

**Safety and Security

- Maintain awareness of undesirable persons on property premises.

- Follow property specific procedures for handling emergency situations (e. g. , evacuations, medical emergencies, natural disasters).

- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

- Report