Office Based Account Manager Milano

Office Based Account Manager
Milano
Lombardia, Milano

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11, 000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you?

You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.

You'll help change how goods get to market and contribute to global sustainability.

You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description**:

The Office Based Account Manager (OBAM) focuses on the Customer Experience CX and business Growth of a cluster of SME customers.

The OBAM will generate an assigned target of revenue growth by developing a pipeline of opportunities and through customer calls, co-generation and lead of Sales campaigns, follow-up on digital sales leads and business referrals.

It includes negotiating to achieve sales close.

Key Accountabilities- Manage customer relations and improve CX across a portfolio of customers, understanding their needs, offering solutions on procedures - as per CHEP's Segmented Value proposition- Overview and support the yearly audit program in line with CHEP audit policies and in collaboration with relevant teams (Central Audit team, CSO)- Support in Close the loop process and followup actions on customers' NPS survey- Manage business expansion leads from customer and internal leads, web searches, other digital resources, tracking advancement on CRM pipeline- Set up and lead of massive commercial campaigns based on category, service/product mix and seasonality, in collaboration with marketing and business development- Generate engagement on social media, demand generation tools (LikedIn Sales Navigator)- Maintain database (CRM Salesforce) of apt client information and interaction, of updated size and timing of the opportunity, tracking each sales stage.

What we are looking for- 1-3 years experience in a customer facing role a plus- strong communication and networking skills, comfortable in calling new people- tenacious in handling rejection and eager to expand company business

What we offer to you- Important role in an international company with a family business atmosphere having sustainability in its core- A personal growth plan with a focus on training and coaching- Competitive salary

Preferred Education

Bachelors

Preferred Level of Work Experience

1 - 3 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.