Ombuds Officer (Outreach & Communication) Lazio

Ombuds Officer (Outreach & Communication)
Roma
Lazio, Lazio

Ombuds Officer (Outreach Communication)DEADLINE FOR APPLICATIONS3 February 2025-23:59-GMT+01:00 Central European Time (Rome)ABOUT WFPThe World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. To learn more about WFP, visit our website: www.wfp. org. POSITION TITLE GRADE LEVEL:Ombuds Officer (Outreach and Communication) P4POSITION NUMBER:22411234JOB PURPOSE:To lead the promotion of informal conflict resolution as a key element of WFP's internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services. ACCOUNTABILITIES:Develop and oversee the implementation of the OBD's outreach and communication strategy aimed at promoting awareness and understanding of its role and services in informal conflict resolution. Oversee the production of informational and educational materials related to OBD's activities, conflict resolution competencies, and interpersonal skills. Design and lead communication and engagement campaigns for specific events, such as the International Ombuds Day and the release of OBD's Annual Report. Build effective collaborations and partnerships internally and externally to align activities and ensure a coherent approach to communications. Stay abreast of new developments, policies, and strategies within WFP. Lead OBD's Capacity Building Programme for all WFP employees. Identify systemic issues, trends, and patterns in the workplace. Lead the coordination and review of the drafting process of OBD's Annual Report. Prepare briefings for the Ombudsperson to present to senior management and other WFP bodies. Provide a comprehensive range of ombuds services to WFP employees. Engage with employees and managers in confidential one-on-one meetings. Take responsibility for an equitable and inclusive workplace. Perform other duties as required. MINIMUM QUALIFICATIONS AND EXPERIENCE:Education:Advanced university degree (Master's or equivalent) in Conflict Resolution, Social Sciences, Law, Human Resources, Organizational Development, Communications, or related field. Experience:At least 8 years of progressively responsible professional experience in conflict resolution, mediation, organizational communications, or related areas. Knowledge Skills:Excellent knowledge of conflict resolution practices and the principles of ombudsman practice. Language:Fluency (Level C) in English.

Intermediate knowledge (level B) of a second official UN language.

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