Ombuds Officer (Outreach & Communication) P4 - Rome, Italy Lazio

Ombuds Officer (Outreach & Communication) P4 - Rome, Italy
Roma
Lazio, Lazio

DEADLINE FOR APPLICATIONS 9 February 2025-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity.

It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

POSITION DETAILS The position is located in the Office of the Ombudsperson and Mediation Services (OBD) in WFP HQ, Rome, Italy, and reports to the Ombudsperson and Director of the Office.

To lead the promotion of informal conflict resolution as a key element of WFP's internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services.

The role also involves provision of informal conflict resolution services to all employees, and identifies systemic issues and trends to facilitate workplace culture change.

ORGANIZATIONAL CONTEXT The position is located in the Office of the Ombudsperson and Mediation Services (OBD) in WFP HQ, Rome, Italy, and reports to the Ombudsperson and Director of the Office.

JOB PURPOSE To lead the promotion of informal conflict resolution as a key element of WFP's internal justice system by developing outreach strategies, enhancing conflict prevention and resolution skills through training, and providing professional mediation and conflict resolution services.

The role also involves the provision of informal conflict resolution services to all employees and identifies systemic issues and trends to facilitate workplace culture change.

ACCOUNTABILITIES Develop and oversee the implementation of the OBD's outreach and communication strategy aimed at promoting awareness and understanding of its role and services in informal conflict resolution.

Oversee the production of informational and educational materials related to OBD's activities, conflict resolution competencies, and interpersonal skills.

Design and lead communication and engagement campaigns for specific events, such as the International Ombuds Day and the release of OBD's Annual Report.

Build effective collaborations and partnerships internally and externally to align activities and ensure a coherent approach to communications in line with WFP policies and strategies.

Stay abreast of new developments, policies, and strategies within WFP, as well as of new organizational requirements and their implications for OBD.

Lead OBD's Capacity Building Programme for all WFP employees and manage collaboration with stakeholders on capacity-building efforts within WFP.

Identify systemic issues, trends, and patterns in the workplace, and provide early warning upward feedback.

Lead the coordination and review of the drafting process of OBD's Annual Report and draft sections as required.

Prepare briefings for the Ombudsperson to present to the Executive Board, senior management, and other WFP bodies.

Engage with employees and managers in confidential one-on-one meetings to explore options for addressing workplace concerns.

Take responsibility for an equitable and inclusive workplace that incorporates all WFP diversity and inclusion framework dimensions.

Perform other duties as required.

MINIMUM QUALIFICATIONS AND EXPERIENCE Education Advanced university degree (Master's or equivalent) in Conflict Resolution, Social Sciences, Law, Human Resources, Organizational Development, Communications, or other related field, or first university degree with additional years of related work experience and/or training.

Experience At least 8 years of progressively responsible professional experience in conflict resolution, mediation, organizational communications, or related areas.

Experience in leading communication strategies and outreach efforts, ideally within a large international organization.

Proven experience in developing and delivering capacity-building programs, particularly related to conflict prevention and resolution.

Experience in providing mediation or other informal conflict resolution services in line with international ombuds standards.

Knowledge & Skills Excellent knowledge of conflict resolution practices and the principles of ombudsman practice.

Ability to identify workplace trends and provide strategic advice to senior management.

Familiarity with developing training materials and overseeing capacity-building initiatives.

Demonstrated writing and editorial skills for producing reports and informational materials.

Skilled in building partnerships and collaboration both internally and externally.

Excellent project management skills, with experience in overseeing events and campaigns.

Language Fluency (Level C) in English.

Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

TERMS AND CONDITIONS Mobility is and continues to be a core contractual requirement in WFP.

This position is classified as "non-rotational" which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

The selected candidate will be employed on a fixed-term contract with a probationary period of one year.

This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards ( including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days' annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

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