Omni-Channel Operations Associate Eume Milano

Omni-Channel Operations Associate Eume
Milano
Lombardia, Milano

JOB SUMMARY

The Omni Channel Operations Associate EUME will report and work closely with the Senior Director, Ecommerce EUME and Ecommerce Team ensuring best-in-class operations and customer experience across our digital channels.

RESPONSIBILITIES

- Work with third digital party vendors, taking ownership of accounting, catalogue management, post-purchase operations, and aligning with key business partners (Retail, Planning & Merchandising).

- Operational support for all EU omni-channel websites.

- Investigate payment and fraud management through external vendors.

- Manage all order fulfillments (investigating failed orders, logistic issues, delays, etc. )

liaising with our EU Distribution Centers as well as with Stores

- Management and analysis of ecommerce returns.

- Partnering with Retail Operations, Logistics, IT, Planning, and Service Client, to confidently troubleshoot any operational issues, and escalate where needed.

- Support the team in the launch of digital products, collaborating with all relevant stakeholders

- Working cross-functionally with HQ on global projects in the growth of the EU region.

- Support the Ecommerce team and achieve trading metrics.

- Regular reporting to team members and the wider business on ecommerce activities and challenges.

- Key point of contact with internal and external Service Clients

- Build valuable relationships with regional and HQ stakeholders

Equal Employment Opportunity Statement

Disability Accommodation

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