Omni-Channel Solutions Lead Bardi

Omni-Channel Solutions Lead
Bardi
Emilia Romagna, Bardi

Presentazione dell'azienda

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10, 500 direct employees, 12 production plants and more than 2, 704 boutiques in 60 countries around the world.

It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names:

Giorgio Armani, Emporio Armani and A|X Armani Exchange.

Descrizione del posto (Mansioni)

Background

Armani Group has undertaken a Digital Transformation path within the overall business strategy focused on:

- Customer centricity

- Enhancing Consumer Journey

- An excellent while consistent customer experience throughout all business and communication channels

- Simplification and integration of all the processes related to customer experience

- Delivering excellent while effective services

In order to support such a customer centric strategy strongly leveraging ad advanced omni-channel business model, the IT Department has undertaken an Importante Azienda path towards a Customer First Operating model, possibly evolving to a product based operating model and organisation in the mid-term.

The IT department is on a path that aims at innovating all the solutions supporting:

- The end-to-end omni-channel integration (from web front end to store omni-services) as to enable the business to offer a luxurious experience to final customers

- The future transition from omni-channel to multi-experience

The scope of this Importante Azienda focused on omni-centricity/multi-experience encompasses:

- Customer related aspects

- Order Management System

- Integration with Marketplaces

- Bridging online business with Client Services and Brick & Mortar and vice-versa

- Ability for the final customer to reach out to Armani from everywhere and at any point in time through the customer preferred communication channel (Multi-experience)

With the ultimate objective of building a "customer" and "value generation" obsessed IT Professional Family, we are looking for the "Omni-channel Solutions Lead"

Your Mission & Purpose

Reporting to the Omni-channel Solutions Manager, the Omni-channel Solutions Lead (OSL) will be accountable of the identification, selection, implementation, Importante Azienda and support of all the solutions related to the role's scope (cloud based, API/Microservices integrated, on-prem).

The OSL will proactively support the Omni-channel Solutions Manager in executing the strategy related to the Omni-channel/Multi-experience Ecosystem of all the businesses managed by the company (Fashion & Luxury, Food & Beverage, Home Furniture etc.

), throughout all channels.

With a proactive and value generation driven approach and in full collaboration with the Omni-channel Solutions Manager the OSL will own one or more of the following products:

- Website re-design (technical solutions ecosystem enabling the new website)

- Design and realisation of:

- In store employee experience app(s)

- Solutions supporting the omni-services

- Consumer experience app(s)

- Order Management System design & implementation

- Market-places integration

- Backlog management

The OSL will partner, at global level, with several business departments such as (but not limited to) Digital Business, Retail & Omni-channel, Client Engagement, Logistics, Finance; in particular, a strong and tight partnership will be established with Digital Business.

The OSL will partner with the entire IT professional family, particularly with other Corporate IT teams such as Retail, Client Engagement, Digital Solutions, Data Strategy & Analytics, Enterprise Architecture and all the Regional IT units.

The OSL will proactively support the Omni-channel Solutions Manager in researchingand scouting new technologies in the Omni-channel field.

The OSL will support the Omni-channel Solutions Manager in making appropriate decisions in order to leverage technology investments and capital to support the company's long-term revenue and growth goals.

What You Will Learn

- Work at Global Level in a multi-brand international environment (3 brands)

- The actual end-to-end Omni-channel process (from web front end to store omni-services)

- Brand new solutions such as a Unified Commerce Platform (by a start-up, first implementation in the luxury market, headless solutions for e-commerce, design and implementation of in store apps for omni-services, etc.

)

- Work internationally "on-site"

- Work in a Technology Department transitioning to a flexible operating model and organisation

- Innovation & Design Thinking approach

What You Will Do

- Stay on top of Omni-channel/Multi Experience trends and developments by continuously researching and scouting new possible solutions as to foster company's revenue or enhancing the service to customers throughout all the touch points

- Gather, consolidate and interpret business requirements; translate business requirements into functional specifications, such as user stories, which will be handed over to the agile delivery team for development and implementation

- Create and update use cases, user stories, wireframes, functional specifications, user acceptance criteria, and configuration specifications

- Image and propose UXs appropriate and consistent with defined Omni-channel/Multi Experience Customer journey/user stories

- Maintain a consumer-focused outlook and aiding in the delivering of Omni-channel/Multi-experience projects/Importante Azienda roadmaps to market

Profilo

- Bachelor's/Master's degree in Scientific Disciplines (STEM)/Business/Marketing

- 3+ years working in a technological role, 3 years of experience with omni-channel environment & projects

- Familiarity with Omni-channel programmes and policies

- Proven previous experience omni-channel projects implementing the following:

- Web front end

- OMS & unique level of stock among business channels (e. g.

online, retail, wholesale)

- Cross-channel services between online and brick & mortar (e. g.

but not limited to order on line pick up in store, ship from store, endless aisle, distance sales etc.

)

- Knowledge and previous proven experience with one or more OMS major platforms such as Manhattan MAO, Fluent Commerce, Big Commerce, Commerce Tools, IBM Sterling, Oracle OMS

- Knowledge and previous experience of one or more major e-commerce platforms such as Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce, etc.

- Knowledge of stock efficiency & revenues maximizing practices and some proven experience of relating solutions (i. e.

OMS configuration to go over traditional stock segregation by channel)

- Familiarity with A/B testing or other multivariate testing

- Proven ability to work on site and remotely within an international team spread over multiple time zones

- You're a Pioneer, Trailblazer, Dynamic, Passionate, Inclusive with a Global Vision

- You want to learn, you want to grow, you want to generate value, you want to add "bold lines" to your resume

- Fluency in Italian and English a must

- Plus:

- Knowledge and previous proven experience with one or more headless commerce platforms such as Commerce Layer, Big Commerce, Commerce Tools

- Experience with Unified Commerce Platforms

- Knowledge & Experience of the following:

- Product based organisations & teams

- Agile approach

- DevOps/DevSecOps operating model Experience with Unified Commerce