Omnichannel Business Analyst Milano

Omnichannel Business Analyst
Milano
Lombardia, Milano

Requirements**:

- Understand how marketing tools are leveraged to create omnichannel customer engagement experiences

- Serve as the lead resource accountable for providing comprehensive instructions necessary for a team of delivery resources to enable an omnichannel campaign

- Be proactive in obtaining detailed requirements from Marketers and Strategists when the level of necessary information describing an omnichannel campaign is not provided in initial discussions.

- Work in both a hands-on manner in creating omnichannel campaign delivery instructions within AZ tools and templates, while also collaborating with and providing direction to tool specific business analysts as necessary.

- Surface project risks and/or barriers to the appropriate Omnichannel Program Manager, while also developing options and recommendations that can be pursued to overcome them.

- Leverage AZ defined tools for requirements capture and delivery task tracking and assignment

**Requirements**:

- Bachelor's Degree

- A minimum of 5 years of experience as a business analyst responsible for understanding and recording client requirements in order to enable technical or operational delivery

- Experience overseeing or working within a technical development and/or operational delivery team.

- Experience coordinating a team of resources to deliver according to a common objective

- Conceptual understanding of relational databases

- Experience with tools associated with Task Management (ex. Jira)

- Knowledge or experience with Agile ways of working

**Skills and Competencies**:

- Adobe Campaign (or similar tool)

- Adobe Experience Manager / Web Analytics (or similar tool)

- Tealium Audience Stream (or similar tool)

- Tealium IQ (or similar tool)

- Energetic, self-motivated

- Demonstrated problem solving skills

- Data-driven, process-oriented, and collaborative

- Critical Thinking

- Leading/Influence without authority

- Visio, data flow and process charting

- Microsoft Office Proficiency (primarily Excel)

- Solid communication skills

- Cross-Commercial interactions

- Business analysis

- Preferred Experience within Healthcare/Pharmaceutical industry

- Preferred knowledge of Scaled Agile Certification

- Preferred Advanced Degree in a relevant field