Omnichannel Campaign And Customer Experience Intern Milano

Omnichannel Campaign And Customer Experience Intern
Milano
Lombardia, Milano

Omnichannel Campaign and Customer Experience Intern-228996

**OUR COMPANY

**At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals.

Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52, 000 employees globally who nurture a diverse, collaborative and inclusive culture.

We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

**THE INTERNSHIP

**The resource will join the Omnichannel and Customer Experience Team in Human Pharma Operations.

**The team is in charge of**:

- **Project Management of Omnichannel / Digital / Innovation projects**:

- **Customer Experience Management & Journey Management**:

- **Omnichannel Excellence throughout all the company touchpoints with customers, patients and payors, with special focus on Digital channels**:

- **Omnichannel Insights

**The intership has the focus to support in omni-channel campaign planning, executing and results monitoring to deliver the best customer experience throughout all the company touchpoints with customers, patients and payers, with special focus on Digital channels collaborating with brand, medical teams and market access.

**With this experience you can really make the difference, supporting the company in the co-creation of the Integrated Customer Plan (ICP), which collects all the tactics to be implemented towards BI customers throughout the year, to be effectively delivered and support the learning and insights collection process.

**The internship also aims to develop project management skills, becoming a passionate advocate to drive operational efficiency with strong analytics and excellent organizational and inter-personal skills.

**If you are passionate in Data & Insights and if you feel an effective communicator, have a high sense of internal customer service and you are able to work with cross-functional teams; this is definitely the perfect experience that are you looking for.

**The role require to get familiarity with business lines and products as well as with pharma best practices.

**Tasks & responsibilities**:

- **Support the setup, delivery and results monitoring of omni-channel campaigns in alignment with assigned franchises requirements, leasing with BI Corporate teams to create campaign workflows.

Ensure production execution and quality control.

**:

- **Support the brand and medical teams in designing omni-channel customer journeys in accordance with the company strategy, business needs, an excellent customer experience and adopting Omnichannel journey best practices with special focus on Digital channels.

**:

- **Collect data and insights from omni-channel activities and prepare presentation materials to share results, areas of improvement and best practices on Omnichannel campaigns aiming towards an excellent Customer Experience.

Promote use in the company of Omnichannel campaign dashboards in order to leverage customer insights.

**:

- **Support the Integrated Customer Planning (ICP), which collects all the tactics to be implemented towards BI customers throughout the year, to be effectively delivered and monitor results.

**:

- **Support the cultural change in the company towards innovation acting as an evangelist for Digital, Innovation, Omnichannel marketing and Customer Experience topics, promoting cross-functional collaboration and engaging internal colleagues in developing a deeper sensibility based on intercepting and anticipating future customer needs and leveraging market opportunities by preparing presentation material, performing meetings / workshops and collaborating with training to develop training material.

**Requirements**:

- **Master's Degree in Management Engineering, Economics or Technical degree that requires extensive quantitative knowledge**:

- **Good knowledge of English**:

- **Excellent knowledge of MS Office**:

- **Familiarity with User Experience improvement optimization**:

- **Analytical skills and attitude**:

- **Proactivity and positive attitude**:

- **Good interpersonal skills, able to interact and persuade individuals, as well as actively participate in meetings and group discussions

**Nice to have**:

- **Experience with Jira and Confluence**:

- **Campaign management and marketing skills**:

- **Familiarity with Customer Experience basic concepts & methodologies (Customer Journey, Personas, Pain points & Opportunities, Close the loop actions, etc.

)**:

- **Basic Project management skills

**WHY BOEHRINGER INGELHEIM?

**With us, you can grow, collaborate, innovate and improve lives.

**We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.

In addition, learning and development for all employees is key, because your growth is our growth.

To learn more about what