Omnichannel Campaigns Coordinator
We are looking for a talented and enthusiastic Omnichannel Campaigns Coordinator to join our Omnichannel Clienteling Team, in our Global HQ in Milan, Italy.
Your Impact :
The Omnichannel Campaigns Coordinator is responsible for creating client-centric campaigns, contributing to the development of targeting strategies as well as their execution within a comprehensive 360-degree omnichannel approach.
Activities :
Definition of 360 campaigns calendar according to regional business needs and global priorities
Manage the campaign development process, including planning, execution, tracking, and reporting
Lead assets production process working with an external agency and internal stakeholders
Lead the design of new regional journeys to tap into business opportunities
Monitor closely the performance of new and existing journeys, to identify improvement and/or customization opportunities
Analyze customer behavior and segment data to create personalized communication strategies
Propose and implement innovative ideas to improve client journeys and campaign effectiveness
Work closely with cross-functional teams, including communication, retail, digital and merchandising, to ensure alignment and integration of campaign and client journey strategies
Maintain clear and effective communication with stakeholders to keep them informed of campaign progress and results
Share best practices across regions and suggestions for continuous improvements
Master the company tools and maximize the adoption of them at regional level by developing ad hoc clienteling training
Support the team in the budget process and manage the periodical checks
Who We Are Looking For
Main Qualifications :
Bachelor's/Master's degree in Economics, Marketing, Business or related field
International background Fluent in Italian and English
3 years' working experience preferable in CRM, marketing or digital departments.
Excellent Excel and PowerPoint skills
Email/Direct Marketing experience & Campaign Tools know-how
Lifecycle campaigns management
Experience in Client Journey development and implementation
Sound knowledge of the current market and consumer trends
Customer centric mindset
In store experience is a plus
We Would Appreciate a Person Who Is :
Methodical, detail-oriented, with multi-task approach and excellent time-management skills
Organized and proactive with excellent interpersonal communication skills
Passionate about exceeding corporate goals, driving business results and going the extra mile in the daily work
How To Apply?
To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website
When applying, please attach your CV and any other relevant supporting documents
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