Omnichannel Retail Solutions Lead Milano

Omnichannel Retail Solutions Lead
Milano
Lombardia, Milano

We are looking for an Omnichannel Retail Solutions Lead to define the strategic technical vision for our sales channels, including B2C (eCommerce, marketplaces, and physical stores) and B2B.

Operating in a fast-evolving environment, this role is responsible for implementing a scalable infrastructure that supports ambitious business objectives.

Key Responsibilities: Act as the primary point of contact with our system integrator, being responsible for the definition and execution of a technical roadmap for the retail department. Collaborate with 3PL providers to ensure smooth logistics and warehouse operations, including inventory management, order routing, and shipping rule implementation. Collaborate closely with our IT department to ensure that technical decisions regarding the ERP system implementation align with retail business needs, while also ensuring compliance with administrative and financial requirements. Monitor all technical processes across the entire retail lifecycle, keeping all stakeholders (both technical and non-technical) informed and ensuring that business needs are incorporated into project scopes. Analyze existing and future retail omnichannel services (e. g. , Click & Collect, Return in Store), identifying areas for improvement and proposing customer-centric technical solutions. Work closely with the e-Commerce team to support the technical management of the Shopify platform, focusing on third-party integrations (e. g. , payment systems, loyalty tools, customer care platforms) and contributing to a headless commerce evolution. Define, develop, and manage the retail data architecture, ensuring data accessibility and reliability to facilitate analytical activities. Required Skills: Bachelor's or Master's degree in Engineering, Computer Science, or related fields. 5+ years of experience in a similar role within the retail industry (preferably in fashion or sportswear). Deep understanding of ERP, POS, and eCommerce platforms and their data flows, covering both order-to-cash (O2C) and procure-to-pay (P2P) processes. Strong experience in managing architectural meetings with highly technical audiences, combined with a profound understanding of retail concepts. Ability to balance business needs and technical best practices, ensuring efficient trade-offs between commercial and technical requirements. Excellent project management skills to deliver projects on time and within budget, while effectively addressing business problems. Strong troubleshooting and analytical skills, with a proactive approach to tackling challenges. Experience with cloud computing platforms, particularly Microsoft Azure. Excellent communication skills, with the ability to translate technical complexities into clear, simple language for non-technical stakeholders. This position is based in Milan at the AC Milan headquarters Casa Milan.

Seniority levelAssociate

Employment typeFull-time

Job functionOther

IndustriesSports Teams and Clubs

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