On Site It System Administrator (Eng/Ita) Lazio

On Site It System Administrator (Eng/Ita)
Roma
Lazio, Lazio

Overview:

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

As an organization, we cover 95% of all international air travel destinations and work with over 2, 800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM: As an On Site IT System Administrator, you will perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by delivering first-class support activities. You will be accountable for assuring SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.

Reporting to the Customer Success Manager, you will be a part of the GEO Service Management Team.

WHAT YOU WILL DO: Provide Service Operations support to internal and external customers as both a team player and a standalone service provider in various airport locations. Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations. Carry out incident and problem management support to the highest standards and coordinate the resolution with the appropriate resolver groups. Manage the replacement of faulty equipment through the use of spares and ensure the timely replenishment of spare parts according to prescribed availability and sparing policy. Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. Report and escalate to the next level those problems which cannot be fixed. Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations. Perform Change Management Configurations Design and Implementation of the supported Product & Systems. Update Customer and System Software according to global work orders. Conduct analysis, definition, documentation, and testing of application & systems enhancements. Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management. Provide onsite support to Users during the cutover of the services. Continuously identify and document lessons learned, known errors, and operational knowledge for improved services. When/where required, be contactable for escalations and support on an on-call standby basis. When/where required, perform assigned tasks on a 24 x 7 shifts basis. Qualifications: Minimum 2 - 3 years experience in network and/or application/system support. Must have dealt directly with external customers delivering to SLAs. Minimum 2 - 3 years experience in Microsoft Server/Client management. VMWARE environment knowledge is desirable. SDWAN knowledge is desirable. Cyber Security knowledge is desirable. Experience working in the Airport/Airline industry is considered an advantage. Ability to troubleshoot LAN topologies based on TCP/IP protocols. Knowledge of ITIL and network components and principles. Diploma/Certificate in Computer Science, Electronic Engineering, or equivalent Telecommunications in-country qualification. ITIL Foundation V4 Certificate is desirable. Customer Service proactiveness and ownership attitude to support customers and own their issues until resolution to their satisfaction. Fluency in English and Italian. WHAT WE OFFER: SITA's workplace is all about diversity; many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex-week: Work from home up to 2 days/week (depending on your Team's needs). Flex-day: You may wish to flex your arrival time at the office to beat the rush hours or leave earlier to pick up your kids from school or attend your favorite game: We support you in being open about your needs with your manager. Flex-location: Benefit from 30 working days from anywhere around the world each year! Competitive benefits according to the local market. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

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