Onboarding & Training Specialist (M/F) Venezia

Onboarding & Training Specialist (M/F)
Venezia
Veneto, Venezia

ABOUT D-EDGE**:

Have you ever booked a hotel online ?

Then you've probably used D-EDGE without knowing it.

Every day, we help more than

**17, 000 hotels** worldwide to

**develop their online visibility** and

**sales through a range of SaaS and digital marketing solutions**.

Amongst the

** 480 D-EDGERs**, the R&D team is made up of a

**hundred or so enthusiasts who are reinventing hotel booking** for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**YOUR ROLE**:

- Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.

After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client's needs and providing the best services needed.

**MISSIONS**:

- Ensure processes are followed for smooth activation/ implementation

- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration

- Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities

- Set-up products included in the contract for the hotel (except Website)

- Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client

- Record and update all activation/ implementation tasks and status into Salesforce CRM

- Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution

- Follow the onboarding journey

- Keep up with D-EDGE products and features evolutions as well as the market trends in the industry.

- Manage online or on site training, based on the client's needs

- Understand and analyse the customer's need

- Handle the client's complaints and interact with the assigned Account Manager

**Skills and Competencies**:

- Being proactive and can work independently

- Being flexible, and having strong analytical skills and an eye for detail

- Problem-solving

- Teamwork

- Project Management skills

- Excellent knowledge of D-EDGE solutions.

- Outstanding communication and writing skills.

**Experience, tools and specialist knowledge**:

- Experience with b2b technology company or hotels

- Knowledge of the Hospitality, GDS or OTA

- Efficiency in Excel, MS Word, Salesforce CRM

- Google Suite

- Training, teaching experience is a plus

- D-EDGE is an equal opportunity employer.

We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. _