Onboarding & Training Specialist (M/F) /Nb Ne

Onboarding & Training Specialist (M/F) /Nb
Ne
Liguria, Ne

ABOUT D-EDGE

Have you ever booked a hotel online?

Then you've probably used D-EDGE without knowing it.

Every day, we help more than 17, 000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions.

Amongst the 350 D-EDGERS, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**YOUR ROLE**:

Ensure successful activation/implementation for all D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.

After the Sales Manager, together with the assigned Account Manager, be the first contact for new hotels, understanding the client's needs and providing the best services needed.

**_This position is in partial smart working which means 2/3 days per week in the office in Mestre Venice and the other days in remote. _

**Missions**:

- Ensure processes are followed for smooth activation/ implementation

- Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration

- Registration of the Account in the system, coworking with Account Manager/Sales to build the needed ecosystem, with rooms & rates and connectivities

- Set-up products included in the contract for the hotel (except Website)

- Play as a key member of the Client Service department for defining steps and timelines needed for the implementation of a new client

- Record and update all activation/ implementation tasks and status into Salesforce CRM

- Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation in order to help the Level1 with the resolution

**WHAT WE ARE LOOKING FOR**:

- **PLEASE SEND YOUR RESUME IN ENGLISH**_

- Excellent knowledge of D-EDGE solutions.

- Outstanding communication and writing skills.

- Experience with b2b technology company or hotels

- Knowledge of the Hospitality, GDS or OTA

- Efficiency in Excel, MS Word, Salesforce CRM

- Google Suite

- Training, teaching experience is a plus

- Being proactive and can work independently

- Being flexible, and having strong analytical skills and an eye for detail

- Problem-solving

- Teamwork

- Project Management skills

**Recruitment process**:

1.

Phone Interview with Talent Acquisition Manager

2.

Interview with global Head of Onboarding

3.

Interview with Chief Client Officer

- D-EDGE is an equal opportunity employer.

We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. _

**Job Types**: Full-time, Permanent

Status: Cadre

Work Location: Hybrid remote in 30174 Mestre