Online Client Advisor Bardi

Online Client Advisor
Bardi
Emilia Romagna, Bardi

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Online Client Advisor, Metropolitan City of MilanLocation:Metropolitan City of Milan, Italy

Job Category:Customer Service

EU work permit required:Yes

Job Reference:96441e34c68d

Job Views:6

Posted:02. 03. 2025

Expiry Date:16. 04. 2025

Job Description:Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an Online Client Advisor , that will be part of the Global E-commerce department, based in our Milan HQ.

Main activities and responsibilities: Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce&Gabbana history and heritage in accordance with the Dolce&Gabbana selling ceremony; Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales; Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment; Adhere to Dolce&Gabbana Image standards and guidelines; Invite clients to main company events (fashion shows, private parties, dinners, etc) and go with clients to each event; Be available to travel to organize meetings with clients close to their locations; Previous work experience in commercial/customer service role in Fashion & Luxury industry; Fluent in English (both written and spoken); Problem solving, adaptability and multitasking; Passion and strong knowledge of luxury industry; Customer-oriented attitude, excellent interpersonal and communication skills.

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