Online Client Advisor Milano

Online Client Advisor
Milano
Lombardia, Milano

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an Online Client Advisor , that will be part of the Global E-commerce department, based in our Milan HQ. Main activities and responsibilities: Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business; Provide an exceptional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Dolce & Gabbana history and heritage in accordance with the Dolce & Gabbana selling ceremony; Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales; Capture meaningful customer data according to the Company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities; Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests; Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment; Adhere to Dolce & Gabbana Image standards and guidelines; Invite clients to main company events (fashion shows, private parties, dinners, etc. ) and go with clients to each event; Be available to travel to organize meetings with clients close to their locations; Previous work experience in a commercial/customer service role in the Fashion & Luxury industry; Fluent in English (both written and spoken); Problem solving, adaptability, and multitasking; Passion and strong knowledge of the luxury industry; Customer-oriented attitude, excellent interpersonal and communication skills. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. J-18808-Ljbffr