Online Store Management Specialist - La Doublej Milano

Online Store Management Specialist - La Doublej
Milano
Lombardia, Milano

Online Store Management Specialist

We are currently seeking a highly motivated, experienced professional with top-notch experience within the ecommerce and fashion industry to join our team in Milan as the new **Online Store Management Specialist**.

**What you'll do**:

eCommerce Management:

- Supervise and coordinate all online store activities

- Assure that store setting and look and feel is always reflecting brand strategy and brand guidelines

- Overview store operations and correct workflow organization

- Lead the product publication process and price-book compliancy according to the delivery and publishing times of the brand

- Analyze, monitor, and identify actions based on KPIs of online store (traffic, conversion rate, AOV, returns, sales etc.

)

- Coordinate across functions all different processes involved with managing of the online store, interacting with marketing, operation, customer service, creative direction and others.

- Guarantee the correct operativity of the store and activate necessary measures and people from other functions to manage the operations of the eCommerce

- Operative point of contact for eCommerce with other functions and partners

- Continuously monitor sales performances against target/budget suggesting reactions when needed

- Support budgeting, commercial planning and business KPIs monitoring

- Research and discover market trends and best practices from competitors and industry providing regular recommendations to top management about innovation opportunities

- Manage the onboarding process of new team members within the eCommerce store operations including training on the platforms

- Supervise general organization of the store team and timings

eCommerce Development:

- Analyze and propose development and enhancement plans (high-level and strategic for mid-long-term evolution)

- Follow-up of bug correction with tech partners (including tech developers)

- Project management of new developments, new functionalities and operations (es.

CRM, new warehouse, etc)

- Keep good and proactive relationship with key people of tech and operational partners companies

**What we're looking for**:

- At least 2-3 years in a similar role, with proven experience in an e-commerce environment, preferably within the fashion or luxury industries/brands

- Proven experience in leading a business transformation to develop a new business opportunity

- Experience in omnichannel support and managment is a plus

- Back-end CMS merchandising and site management experience - preferably in Salesforce

- Strong analytical approach and results-driven mindset

- Detail-oriented, deadline-driven, and able to multitask, with solid organizational and time-management skills

- Ability to build and maintain positive relationships with stakeholders of all levels of seniority

- Exceptional communication and presentation skills

- Ability to thrive in a challenging, fast paced, and dynamic working environment

- Proficiency in English required

- International professional background is considered a big plus

**What we offer**:

- Competitive compensation package (compared to your professional background)

- Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers

- Learning Development Programs: continuous learning experience with TLG University and The Breakfast Club projects

- Be part of the young (31 on avg. )

and international (24 nationalities) #TLGpeople group and work in a dynamic and fast-moving environment

We hire for potential, and we reward based on impact.

We think big, move fast, and never stop learning.

In our dynamic, fast-moving environment, opportunities for growth are limitless.