Onsite It Technician - Rome Lazio

Onsite It Technician - Rome
Roma
Lazio, Lazio

Onsite level 2 IT support for your users in hardware and software problems

- Italy - Rome

- Professionals

- Full-time

**—** Your Benefits **—****:

- Buddy program- Extensive paid training- Extra hours compensation- Flat hierarchies- Internal career development- International environment- Meal voucher- Onboarding program**Your skills**:

- Previous experience in 2nd Level IT Support

- Familiar with ticketing systems

- Experience within large enterprise working environment

- Fluent English

- Ability to effectively interact and communicate with people at operational level

**Your Tasks**:

We are looking for an IT Technician to provide enduser support to a multinationa customer.

Location: Rome

Main tasks:

- Solve product level problems onsite with individual Customers

- Overall Customer Satisfaction measured at product repair level

- Meet commitments within specified timeframe

- Follows established product escalation procedures

- Provides technical information to Customer and escalation team for individual product repairs

- Provide support to users of desktops, laptops, printers, scanners and LAN - routers, switches and access point, VPN equipment

Required skills

- Good experience in working with different operating systems

- Windows (all versions), Mac etc.

- Possess experience on installation/configuration/troubleshooting of standard software on workstations including IMAC activities

- Effective time management

- Good communication skills

**Be part of us**:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.

We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.

That's why Hemmersbach is The Social Purpose IT Company.