Operating Process Coordinator Lazio

Operating Process Coordinator
Roma
Lazio, Lazio

About Worldline**Your day-to-day responsibilities include**:

**Processes & Procedures

- Review & maintenance

- You will review and maintain the processes and related regulations within the competence of the COO structures

- You will coordinate and monitor the activities related to the efficiency improvements identified in the processes under the responsibility of the COO structures

- Projects

- You will design new processes related to new projects of the COO structures or review the existing ones

- Controls

- You will define, put in place and maintain the permanent control plan of all the structures of the COO

- You will support the implementation of the PSF of the COO structures

- You will monitor the action plans defined and implemented by the COO structures involved

- Operational risks management

- You will manage the identification and mapping of risks

- You will manage the definition and monitoring of mitigation actions

**Third Parties Monitoring

- Contracts

- You will support in defining the service agreements with the suppliers of the COO

- Monitoring & reporting

- You will define indicators (SLAs and KPIs) for monitoring the quality and quantity of the services provided by external suppliers

- You will control the service levels defined for customers / partners

**Signs of success**:

- You will constantly update the procedures in line with the actual operating processes

- You will identify operational risks in current processes and take action to mitigate them

- You will execute and certify the checks provided for in the procedure

- You will identify possible efficiency improvements in the processes, in the event that the required targets / service levels are not respected

- You will promptly report the non-compliance with the service levels by the Suppliers

**Skills we can't do without**:

- You have profound experience in process and procedure

- You have profound experience in definition, monitoring and analysis of key performance indicators

- You have the ability to coordinate and supervise activities / projects aimed at operational efficiency

- You have a good knowledge of the English and Italian language

The 20 000 employees of Worldline are all different but share the same values.

You can see it in the way we behave.

We are curious and humble - we are learning every day, we keep things simple and everyone engaged.

In our fast-moving industry, we are adaptable and life-long learners.

Everyone demonstrates the same dedication to quality and efficiency.

We have an entrepreneurial spirit and sense of service.

Above all, we never turn our back on a challenge.

These values nurture a dynamic and innovative team where everyone can develop and grow.