Operation Manager Milano

Operation Manager
Milano
Lombardia, Milano

Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9, 200 employees are driven to deliver a portfolio of 7, 500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com The role The Inside Sales Account Manager or Operation Manager (OM) is the primary point of contact for customers. She/he will be responsible for a list of accounts in the region. The Operation Manager will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely & accurate manner.

Manage quote creation, order processing, and day-to-day customer requests. Develop strong knowledge through ongoing training with software publishers. Act as key resource for volume license offerings. Contact with current customers on a daily basis. Develop and maintain consultative relationships with existing customers. Work collaboratively with assigned Account Managers. Grow and maintain existing customer and partner relationships. Establish and expand relationships with key executives and decision makers within each customer. Knowledge of: Operational policies and procedures. Customer service and sales probing techniques. Developing and maintaining long-term business relationships. Ability to: Analyse data, identify trends and develop recommendations for improvement. Research and solve complex, multi-faceted problems. Work independently and show initiative. Maintain a positive attitude. Handle large volumes of work and meet tight deadlines. Adapt to and embrace change in a rapidly changing environment. Lead and mentor by example. Maintain and promote good client relations, maintain confidentiality of sensitive information. Relationship building. Verbal and written communication. Problem solving. Researching customer and product information. Planning, scheduling, and organizing work. Multitasking and time management. What we need to see from you Bachelor's degree from four-year College or university. 1-3 years professional sales experience preferred but not required. Good English language proficiency. Customer service experience preferred. Highly motivated and results oriented; entrepreneurial spirit. Detail oriented with ability to break down projects into smaller tasks. General understanding of technology solutions. Proficient in and knowledgeable with Microsoft's licensing programs and product stack. Job Function

Software & Cloud

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