Operation Manager Bardi

Operation Manager
Bardi
Emilia Romagna, Bardi

Job Function: Software & Cloud The role:

The Inside Sales Account Manager or Operation Manager (OM) is the primary point of contact for customers. She/he will be responsible for a list of accounts in the region. The Operation Manager will also coordinate with the various Teams in SoftwareOne and ensure customer needs are met in a timely & accurate manner.

- Manage quote creation, order processing, and day-to-day customer requests.

- Develop strong knowledge through ongoing training with software publishers.

- Act as key resource for volume license offerings.

- Contact with current customers on a daily basis.

- Develop and maintain consultative relationships with existing customers.

- Work collaboratively with assigned Account Managers

- Grow and maintain existing customer and partner relationships.

- Establish and expand relationships with key executives and decision makers within each customer.

Knowledge of:

- Operational policies and procedures.

- Customer service and sales probing techniques.

- Developing and maintaining long-term business relationships.

Ability to:

- Analyse data, identify trends and develop recommendations for improvement.

- Research and solve complex, multi-faceted problems.

- Work independently and show initiative.

- Maintain a positive attitude.

- Handle large volumes of work and meet tight deadlines.

- Adapt to and embrace change in a rapidly changing environment.

- Lead and mentor by example.

- Maintain and promote good client relations, maintain confidentiality of sensitive information.

- Relationship building.

- Verbal and written communication.

- Problem solving.

- Researching customer and product information.

- Planning, scheduling, and organizing work.

- Multitasking and time managemement.

What we need to see from you:

- Bachelor's degree from four-year College or university.

- 1-3 years professional sales experience preferred but not required.

- Good English language proficiency.

- Customer service experience preferred.

- Highly motivated and results oriented; entrepreneurial spirit.

- Detail oriented with ability to break down projects into smaller tasks.

- General understanding of technology solutions.

- Proficient in and knowledgeable with Microsoft's licensing programs and product stack.

Why SoftwareOne? :