Operational Manager Cagliari

Operational Manager
Cagliari
Sardegna, Cagliari

Job ID: 273082 Date posted: 29/01/2025 PURPOSE OF THE JOB For our next opening store in Cagliari, we are looking for someone able to lead, develop, and inspire the operational team (including Logistics, Customer Relations, and Food area) to ensure an overall customer easy buying process. To secure efficient processes throughout the stores. To lead and manage IKEA Food. Accountable for overall availability, quality of basic operations, and the receive payment process. Secure a consistent maintenance of the home furnishing feeling throughout the store. To be an active partner in the Commercial and Business planning process. YOUR RESPONSIBILITIES: Lead the leaders in the Store Operational Block to achieve a customer successful mechanical sales system. Secure long term capacity in the store, re. goods, Food, non-sales areas also through governance of the quality of the stock. Guarantee IKEA Brand compliance with the IKEA Code of Conduct, internal IKEA regulations, and local legislation related to health, safety, security, and the environment. Secure an efficient store goods flow process and work with the supply chain as well as the store commercial block to ensure the highest goods availability for customers at all times at the lowest possible cost. Ensure a tasty, healthy, safe, efficient, and profitable IKEA Food service for customers and coworkers, implementing HACCP, Finance and Admin manuals, and ASR rules and guidelines. Secure a customer-friendly and cost-effective execution of the receive payment process. Maintain a high level of stock accuracy throughout the store (furniture and food). Maintain a high level of home furnishing feeling throughout the store, keeping up basics both in sales and non-sales areas. Identify, recruit, and develop talent and potential in the stores. Guarantee a seamless shopping experience process in a continuous improvement mode through a high level of Basics in Sales Support Area. WHAT YOU'LL NEED TO HAVE Minimum of 5 years in a leading role in a multinational context within the Retail Mass Market or Operational, Logistics, and Supply Chain sector. Strong focus on Customer Satisfaction and ability to drive operations with efficiency and speed while ensuring a high level of service. Ability to set budgets, implement action plans, and follow up on costs and KPIs to steer the business. Process Improvement Process based on analytical and numerical skills. Understanding of sales steering and how to optimize store capacity and secure availability. Experience in managing, inspiring, leading, and developing people and creative processes in a changing environment with a proven record of strong and successful leadership. Solid experience in planning and execution of business processes and implementation of working methods. Ability to guide and inspire Process Improvement Process initiatives. Analytical and numerical skills, including managing costs and budgets over several years. Communicate confidently and clearly in Italian and English. WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits. You'll be part of an inclusive culture, driven by values, and your growth will be guided by structured HR processes. As part of the team you'll have access to: Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc). Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€. Employee discount: 15% on the purchase of IKEA products for personal use. IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth, or adoption of a child). Corporate discounts: access to a portal dedicated to our co-workers for discounts on different activities such as travel, leisure, technology, and more. Bonuses: we believe that everyone's contribution is needed to achieve (and exceed) our goals. Every year all co-workers can be rewarded for how we develop our business together. WE CARE FOR PEOPLE It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents. J-18808-Ljbffr