Operational Service Support Grazzanise

Operational Service Support
Grazzanise
Campania, Grazzanise

Job Description You will be responsible for the following:   Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS    Performs fault diagnosis using the IT and Data Management Services Management System    Supervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipment    Completes any changes to the system documentation    Completes backups and restores of IT and Data Management Services devices     Supervises the work undertaken by the FSP IT and Data Management Services Technicians    Performs remote fault diagnosis on IT and Data Management Services as required      Performs on the Job Familiarization with the Customer    Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities    Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures.     Requirements Required Qualifications:    At least 2 years' experience in various areas of:    Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters ( VMware and Microsoft)    Latest Server, Storage, Client and Infrastructure Networking hardware technologies o Antivirus Management Systems ( i. e.

McAfee ePolicy Orchestrator)    Enterprise Systems Management services, methods and tools ( i. e.

SCOM, SCCM, SCVMM)    Experience in various areas of Software Engineering including some of the following    Email and collaboration services technologies ( e. g.

MS Exchange and Skype for Business)    Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon   Design and implementation of Active Directory Federation Services in large enterprise environments    WEP Portal Technologies and High Availability Database Systems ( i. e.

SQL Cluster)   At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux.

)    Configuration management practices and tools o Knowledge of ITIL IT service management model   Experience and applied knowledge of Service Transition    Proven ability to communicate effectively orally and in writing with good briefing skills o Strong and open communication skills o Entrepreneur and strong networking skills    Knowledge of NATO responsibilities and organization.

    Education and Clearance   NATO Cosmic Top Secret Clearance     Requirements Required Qualifications: At least 2 years' experience in various areas of: Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft) Latest Server, Storage, Client and Infrastructure Networking hardware technologies o Antivirus Management Systems (i. e.

McAfee ePolicy Orchestrator) Enterprise Systems Management services, methods and tools (i. e.

SCOM, SCCM, SCVMM) Experience in various areas of Software Engineering including some of the following Email and collaboration services technologies (e. g.

MS Exchange and Skype for Business) Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon Design and implementation of Active Directory Federation Services in large enterprise environments WEP Portal Technologies and High Availability Database Systems (i. e.

SQL Cluster) At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux. )

Configuration management practices and tools o Knowledge of ITIL IT service management model Experience and applied knowledge of Service Transition Proven ability to communicate effectively orally and in writing with good briefing skills o Strong and open communication skills o Entrepreneur and strong networking skills Knowledge of NATO responsibilities and organization.

Education and Clearance NATO Cosmic Top Secret Clearance