Operational Service Support Caserta

Operational Service Support
Caserta
Campania, Caserta

You will be responsible for the following: Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCISPerforms fault diagnosis using the IT and Data Management Services Management SystemSupervises and carries out routine maintenance of IT and Data Management Services infrastructure, management appliances and other NATO IT and Data Management Services equipmentCompletes any changes to the system documentationCompletes backups and restores of IT and Data Management Services devicesSupervises the work undertaken by the FSP IT and Data Management Services TechniciansPerforms remote fault diagnosis on IT and Data Management Services as requiredPerforms on the Job Familiarization with the CustomerCollaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activitiesExecute the processes of Incident Management, Change Management and Release Management, as required, following the NCIA procedures. Requirements Required Qualifications: At least 2 years' experience in various areas of:Latest Virtualization Technologies and Operating Systems Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft)Latest Server, Storage, Client and Infrastructure Networking hardware technologiesAntivirus Management Systems (i. e.

McAfee ePolicy Orchestrator)Enterprise Systems Management services, methods and tools (i. e.

SCOM, SCCM, SCVMM)Experience in various areas of Software Engineering including some of the following:Email and collaboration services technologies (e. g.

MS Exchange and Skype for Business)Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware HorizonDesign and implementation of Active Directory Federation Services in large enterprise environmentsWEP Portal Technologies and High Availability Database Systems (i. e.

SQL Cluster)At least 1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, Linux)Configuration management practices and toolsKnowledge of ITIL IT service management modelExperience and applied knowledge of Service TransitionProven ability to communicate effectively orally and in writing with good briefing skillsStrong and open communication skillsEntrepreneur and strong networking skillsKnowledge of NATO responsibilities and organization. Education and Clearance NATO Cosmic Top Secret Clearance

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