Operations Associate Milano

Operations Associate
Milano
Lombardia, Milano

About the role We're looking for a Rider Supply Associate to join our Operations Team and help to keep our hard-working riders happy and motivated.

The Rider Supply Team is the riders' primary contact with Deliveroo.

It is in charge of giving riders the best application experience and guaranteeing the best possible riding experience with Deliveroo.

RESPONSIBILITIES Liaising with the Strategy, Support and Central Supply teams to ensure you are engaging the right number and type of riders across ItalyActively developing strategies for improving rider numbers and retention in key areasMoving successful candidates through the application processIdentifying trends and gaps across Italy's supply pipelines to help direct our rider marketing strategiesPerform analysis related to the onboarding process and identify process weaknesses to focus onManagement of all matters related to the Rider Kit, from managing replacements to troubleshooting all sorts of problemsSupporting the fulfillment of your team's daily and weekly targetsREQUIREMENTS 1-2 years of work experienceNative Italian speakerEnglish B2 levelExcel knowledgeBasic knowledge of Salesforce and/or Shopify is considered a plusWhy Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there.

We move fast, value autonomy and ownership, and we are always looking for new ideas.

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