Operations Control Center Operator GENOVA

Operations Control Center Operator
Genova
Liguria, GENOVA

Costa Crociere, part of Carnival Corporation, the world's number one touristic operator, is the largest Italian travel group and Europe's number one cruise operator with over 70 years of tradition.

Here we propose a positive, diverse, stimulating and intercultural environment where respecting colleagues and guests as well as communities is our first goal.

We strongly believe in the power of communicating openly, always promoting transparency and are committed to continuously developing ourselves by experimenting, cooperating and including others, encouraging everyone to give their best and taking responsibilities.

As leaders in sustainable cruising, we continue to being committed to responsible innovation and we are accelerating on the path of a sustainable fleet.

Costa has been strongly focused on the ecological transition of its business since years, introducing and testing new sustainable technologies and smart solutions.

In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions overtime.

Today we're looking for an Operations Control Center (OCC) Operator joining the Travel Services team, who'll handle travel services and disruption in the areas of Guests, Crew and Colleagues' transportation and destination management, acting in accordance to the company's policies and guidelines received by the OCC Supervisors and to Head of Corporate Travel Services.

This represents a great opportunity to immerse and operate into some of the key complexities and challenges of cruise product, requiring a balance of a problem solver mindset, strong attention to the customer and the ability to see the bigger picture and impact of the operational decisions.

Main Responsibilities:

OPERATIONS

- Handling disruptions involving Guests, Seamen, Technician and Corporate during their travels or in case of ship's delays or last minute deployment changes

- In coordination with Emergency Response Officer manage disruptions in case of ships delay and/or port cancellation due to bad weather conditions

- Supporting Costa vessels for problems concerning cabin accommodation for Inventory Control

- Supporting Destination Management Dept in case of problems arising during operations, including during shore excursion

- Supporting Costa Care Team in flight reservations

- Supporting Costa vessels in case they need to disembark Crewmembers and Technicians for unexpected reasons (medicals, own will, disciplinary )

- Booking hotel, transfers, cars and air tickets for Guests, Seamen and Costa Employees in case of any disruptions

- Guaranteeing delivery of Flights passengers' list, Ground Services and Airport Assistance manifest to Ground/Port Agents both during peace time and in emergency

- Monitoring flight and ground operations providing assistance in case of disruption

- Receiving calls on behalf of HQ Reception out of working hours

BACK OFFICE

- Processing Guest Travel Services items in B2E for last minute bookings and/or after hours

- Managing costs assessment upon special operations in emergency

QUALITY CONTROL

- Answering to the Legal and Customer Care on technical/operative aspects in case of Customer complains

Requirements and skills:

- General knowledge of travel services, experience in Travel Agency or Customer Center

- Travel booking tools (Amadeus) can be a plus

- Problem-Solving: ability to think quickly, prioritize and provide practical solutions, mitigate any travel-related problems.

- Excellent customer service skills: being friendly, patient, and attentive to their needs.

- Communication, verbal and written skills: articulate clearly and listen attentively to understand the requirements.

- Multilingual Abilities: Proficiency in English is essential; any other languages can be highly beneficial.

- Effective self-organization and time management

- A good understanding of geography and various travel destinations, transportation options, and travel regulations is advantageous.

- Adaptable and flexible approach, to accommodate unforeseen circumstances, adjust itineraries, and handle unexpected events with ease.

- Focus on promoting openness and transparency.

- Passion for learning and researching, being open to welcome feedback and others' ideas.

- Open to diversity and cultural differences, always committed to enhance sustainability.

- Excellence in team play & encouraging others in giving their best.

Other info: Temporary contract (maternity leave replacement) based on H24 shifts

LI-Hybrid

**About the Team**:

Revenue Management is the engine of our business.

Here we accurately analyze the market, forecast the demand and execute our price positioning, But we also do our best to innovate models and tools to significantly reduce margin errors.

We'll then be able to run our Ships full while delivering the profitability that will sustain a significant growth for our stockholders, thanks to a synergic relationship with all other business units.

At Revenue Manageme