Operations Coordinator French Programs, Based In Rome Lazio

Operations Coordinator French Programs, Based In Rome
Roma
Lazio, Lazio

Operations Coordinator French Programs, Based in Rome Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We're the largest U. S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Grand Circle is currently seeking candidates for the following position: OPERATIONS and PROGRAM SERVICES COORDINATOR based in Rome Office for OUR French programs. The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company's excellence goals. Responsibilities include: Book all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc. ) Handle administrative tasks such as preparing all Group documents, reviewing all Group and Trip Leader travel expenses, collecting, and filing all end of trip documents Support the Manager in handling all medical/other emergencies for passengers on site in coordination with Tour Guide and Home Office in the USA Quality correspondence and inquiry response with Home Office in the USA Provide sales updates to suppliers on a monthly/weekly basis Book and confirm all arrival and departure transfers (to/from airport) Book and confirm special arrangements for individual passengers Cancellations of the services according to timelines Posting Job Advertisements Assist the Manager of the Program Directors with Performance Management actions and yearly tours schedule assignment Send Surveys from travelers to the Trip Leaders Organize logistics with Hiring/Training/Kick off/Events Communicate to Trip Leaders throughout Newsletter Use of internal systems GERT, TABLEAU, LOTUS NOTES After hours and weekend support phone for emergencies on rotation during the season Requirements: French native or mother tongue is compulsory 2 years' experience in Travel & Tourism Business (Incoming Tour Operator Preferred) Fluent English written and spoken (Company official language: English) Good knowledge of Microsoft Office package (especially Excel) Experience in working with computer databases Strong People Skills & Customer Care Oriented Self-starter who is able to respect deadlines and prioritize Demonstrated success in making tough decisions and taking risks Passion for travel What we offer: We value diversity and encourage employees to be themselves. Women oriented company Competitive salary package Reimbursement of public transport with yearly max cap Vacation days per year 3 personal days from the company Incentive Bonus based on targeted results Personal and Professional Growth – Available on request Milestone Bonus Travel certificate for every 5th employment anniversary with GCC Travel Deals – WORLDWIDE GC Tour packages available discounted price Referral Bonus Full training program onsite Working as part of an international team (exposure to colleagues in worldwide offices) Great opportunity to learn about all aspects of travel business and streamline your career Please forward your C. V. in English to: Sara Trombetti By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfooattravel.com. Seniority Level Associate Employment Type Full-time Job Function Quality Assurance and Strategy/Planning Industries Travel Arrangements J-18808-Ljbffr