Operations Lead Specialist Lazio

Operations Lead Specialist
Roma
Lazio, Lazio

Our client, a leading global IT service provider, is recruiting for an ** Operations ** ** Lead Specialist ** to join their business in ** Italy.

**Position Title**:

**Operations Lead Specialist

**Position Type**:

- Employment**Start Date**:

- ASAP**Location**:

- Florence, Italy**Contact**:

- Davor Molnar | +49 (0) 89 23 88 98 63**Requirements/Responsibilities**:

- Responsible for Hands and Feet Support Operations for all the countries in scope- Total 8 to 10 Years' experience in the Customer Support operations and 6 to 8 years of experience in leading a team for end user support- Team Management of the EUC Hands and Feet support engineers deployed in all the Countries/Locations in scope- Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations- Ensure that all operational processes ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) manage to support organization's SLA requirements- Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, Backfills, SLA/KPI Tracking and recovery plans- Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings- Manage End User Technology upgrades as directed by Customer and drive the Customer Initiatives across the EUC areas of scope/countries- Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance- Ability to multi-task and solve problems innovatively- Bilingual language skills are must (English & Italian)

- For more details contact:- Quoting reference:

- I_MGDM_OLS_14311- Or call

- **_Davor_

*** on:

- +49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _

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