Operations Manager
OPERATIONS MANAGER Position Summary The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property.
The Operations Manager supports the General Manager to achieve property-specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.
Responsibilities Operate a clean, well-maintained property providing guests with a positive shopping experience. Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner. Under the guidance of the GM, prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while identifying operating expense control strategies and tactics. Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements, and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints. Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts. Ensure property safety systems are code compliant, maintained, and inspected, and that Federal required reports and safety documentation are maintained and posted. Support the Safety, Health, and Environment program in your work planning and execution. Support corporate sustainability efforts to reduce the property's carbon footprint. Understand and monitor utility consumption, utility rates structures, and utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, and vertical transportation. Manage and develop direct reports while ensuring compliance with all company policies and procedures. Partner with corporate departments including Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, and Development (as needed) to ensure property and corporate objectives are met. Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations. Review and approve invoices for accuracy and monitor for timely payment. Oversee operations during a crisis situation (including natural disasters), ensuring the safety and security of all customers, tenants, guests, and assets. Other duties as assigned. Qualifications Bachelor's degree or equivalent direct work experience. 2+ years of experience or training in shopping centers or equivalent management and leadership. 3+ years of facilities operations or construction management. Strong understanding of commercial building systems, HVAC, plumbing, and electrical systems; blueprints, CAD drawings, and other schematics. Strong leadership, interpersonal, and relationship-building skills. Strong project management, organizational, and problem-solving skills. Effective writing and communication skills to include supervising, training, and directing teams. Ability to adapt to changing work environments. Recognized industry certification. Prior property maintenance experience. Core Competencies: Decision Quality, Directs Work, Builds Networks, Communicates Effectively, Being Resilient.
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to do the following:
Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Frequently required to stand, walk, and reach with hands and arms. Occasionally required to climb, stoop, kneel, crouch, or crawl. May frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Noise level in this work environment is usually moderate. Occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions. Benefit Information Competitive compensation. Medical, Dental, and Vision. 401(k) Company matching with immediate vesting as you become eligible. Paid Time Off. Paid Parental Leave. Wellness and mental health resources. Company Description PREIT is a real estate investment trust specializing in the ownership and management of differentiated retail shopping malls designed to fit the dynamic communities.
Our Vision: To create dynamic and compelling environments for the retailers, consumers, and communities we serve.
Our Values: We are a people-centric organization that operates at velocity and brings innovation, collaboration, and a culture of ownership to maximizing shareholder value.
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