Operations Manager Milano

Operations Manager
Milano
Lombardia, Milano

Operations Manager ItalyAbout Us: Sector Alarm has rapidly grown to become the leading security provider in Europe.

We are now seeking a decisive and dynamic leader to join our Italian operations team. Role Overview: As Operations Manager, you will play a pivotal role in managing our Italian operations.

You will have direct personnel responsibility for the Service Maintenance, Training, Tech Support, and Alarm Receiving Center teams.

We are looking for a proactive, confident, and results-oriented leader who will ensure optimal customer care through the excellent delivery of our services. Key Responsibilities:Leadership Management: Directly manage and support the following teams: Service Maintenance, Training, Tech Support, Alarm Receiving Center. Performance Oversight: Maintain budget and performance responsibility, ensuring all KPIs are met. Training Development: Ensure all sales installers, trainers, and all roles connected to sales installs receive adequate training and follow-up to meet targets.

Coordinate and facilitate training and certification of future installers. Operational Excellence: Manage volume and workload to ensure availability for installation and service at all times. Continuous Improvement: Drive operational improvements and execute new initiatives. Collaboration: Foster close dialogue and collaboration with other departments. Travel: Regular presence at branch offices across Italy, with some travel required. What We Offer:A central and visible leadership role within the organization, directly reporting to the Management team. Opportunities for professional growth and development. The chance to contribute to the strategy and market plans for our Italian operations. The operation manager we are looking for is a role that has the potential to develop into a director position (part of the Management Team). Qualifications:Nice to have Engineering Master's Degree or proven equivalent working experience. Strong technical competence and financial acumen. Excellent execution skills. Proficient in Italian and English, both verbal and written. Experience in a similar role is an advantage but not essential. Ability to work on and implement both small and large improvements. Strong decision-making skills based on sound judgment. Enjoy working at both strategic and operational levels. Class B driver's license. Good knowledge of Excel. Ability to deliver C-level presentations. Who We Are Looking For: A results-driven and customer-focused leader who excels in collaboration and communication.

You should be able to engage and build strong relationships, maintaining a positive culture within our operations department. Location: Our Italian HQ in Milan, Viale Sarca 336 #J-18808-Ljbffr