Operations Manager Milano

Operations Manager
Milano
Lombardia, Milano

ABOUT SOTHEBY'S

Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

**THE ROLE

The head of Logistics Milan will oversee the art handling, warehousing, gallery logistics and inventory management of the Milan operation. Along with oversight for the security, Health and Safety, and facilities for the office. The role entails compliance with Work rules, Fire, Health and Safety legislation, conformity to Sotheby's Client Experience Standards and Operational Policies. Reporting the to Global Head of Logistics and Fulfilment this role will work closely with all functions within Operations and across the business to ensure that all pre and post auction logistics for the safe handling of artwork are fulfilled.

**RESPONSIBILITIES

**Logistics

- Update and monitor all inbound and outbound tracking ensuring that we are operating within the designated KPIs.

- Update and monitor all issue tracking for inbound and outbound items. Escalating issues in a timely manner and supporting any issue resolution.

- Coordinate the movement of property between the office and warehouse ensuring any movement of property is scheduled and recorded in SAP.

- Coordinate the movement of property between the office and or warehouse to third party foundations (for authentication, restoration etc. ) in collaboration with the shipping coordinators.

- Schedule photography at both sites in coordination with third party contractors and the specialist departments to ensure deadlines are met for all sales.

- Provide art handling assistance where required to the third-party photographer ensuring all property is presented to them ready to shoot.

**Gallery Manager

- Coordinate the set up and breakdown of all sale exhibitions, sales, travelling exhibitions and special events, scheduling where necessary third-party support.

- Liaise directly with the IT department regarding all live auction requirements.

- Ensure all exhibitions and events are fully staffed, recruiting where necessary temporary resources.

**Inventory Management

This role also includes ensuring that Sotheby's inventory is 100% accurate at all times and that all items are safely and securely stored.

- Coordinate the Biannual physical reconciliation for the Milan office, warehouse, and offsite storage locations, including the remediation and continued improvements to inventory processes.

- Resolve all outstanding inventory exceptions within the required timeframe.

- Co-ordinate all inventory projects for Italy and provide wider European support for inventory projects.

**Security**:

Ensure the security and safety of Sotheby's staff, assets, visitors, and client's property.

- On-call (H24) in case of Alarm for Milan and Rome Offices (Until Oct 1st 2024) and Milan external WH

- Management of security guard contract and booking of security guards for exhibitions and escorts

- Management of security company for intruder alarm, access control and CCTV systems including maintenance response and servicing twice a year

- Maintain access control system including ensuring all leavers access is removed, Sotheby's staff visiting from other locations are provided with temporary passes and alarm codes maintained etc.

- Physical escort with colleagues for particular goods (high values - delicate items)

- Hand carries of goods from Sotheby's to Export licenses Office for inspections.

- Maintain the Office Safety & Security Procedures for all locations and ensure all procedures are adhered to.

- Report any Security or Safety concerns or changes to the security threat level to the London Risk Management department.

- Manage the daily unlock and lock up of the premises and support business requirements for late closing.

- Support security and risk management planning for all offsite exhibitions. Liaise with London Risk Management department when necessary.

- Provision of Emergency Response (evacuation, security incident, flooding etc) planning, including training for staff.

- Notify London Risk Management of any damage to client property and support the claim management process.

- Work closely with the jewellery department to ensure adherence to security procedures and support their safety.

**Health & Safety

Support the provision of a safe working environment for all staff and safe exhibition space