Operations Manager Hospitality Milano

Operations Manager Hospitality
Milano
Lombardia, Milano

Randstad Professionals' Hospitality & Luxury team, specialized in the search and selection of middle and senior management profiles, is looking for an Operations Manager Hospitality , for a short and medium-term Rental Company operating in Milan and Rome.

Main Responsibilities Oversees the Guest Department, Housekeeping, and Maintenance Lead a team of Guest Relations and Field Agents Ensure all guest needs from pre-arrival to post-checkout are exceptionally managed Lead the apartments' inspections to make sure properties respect high quality standards Improve overall quality of the service, focusing on guest satisfaction Proactively propose improvements and new procedures to optimize team performance Run reports and data analysis Train and develop team potential Manage effective communication with other departments Draft and monitor the annual operating budget with the CEO and managers Candidate Profile At least 3 years of experience in similar roles Strong organizational skills Degree in Tourism Management (preferred) Skills in training, developing, and managing resources Fluency in English (C1 or equivalent), knowledge of a second language will be a plus Proactiveness and ability to work in a fast paced environment Location : Milan and Rome #J-18808-Ljbffr