Operations Manager (Hotel) Montà

Operations Manager (Hotel)
Montà
Piemonte, Montà

Purpose of the position

Responsible for the operational management of the hotel, coordinating in particular the Front Office, Housekeeping, Maintenance, Porter and Concierge departments.

Primary Responsibilities: Ensure maximum collaboration between all departments in his/her sector and supervise their work through daily meetings (reception and night audit, floors and wardrobe, maintenance, concierge and concierge). Monitor the company GRI on a daily basis (in-stay, post-stay questionnaires, social networks) and implement a strategy aimed at constantly improving the hotel's positioning on the online reputation. Coordinate all arrivals and departures of the hotel, preparing procedures that allow everyone to be welcomed in a personalized manner, especially for important guests such as VIRTUOSO, LHW, VIP 1. Guide and develop the leaders of the departments assigned to him/her under direct responsibility and ensure maximum discipline and attention. Maintain direct contact with the head office, in particular with the Booking, MICE, Foreign, Accounting and Transfers offices. Responsible for carrying out all operational compliance in reference to ISO 9001, LEGIONELLA, Health & Safety, HACCP. Carry out regular inspections of the facility to ensure cleanliness, maintenance and guest satisfaction. Ensure that all departments provide excellent service in the hotel and efficiently and proactively manage guest requests. Ensure that the company procedures in place are implemented according to standards. Ensure that hotel guests are correctly registered upon arrival and that all marketing consents are collected. Check and supervise that check-in and check-out operations are carried out by the FO according to administrative procedures (tax receipts, invoices, tourist taxes, any discounts or special booking details). Take care of any debt collection operations and ensure that they are successfully completed. Monitor the performance of site inspections in the facility according to standards. Ensure the efficiency and safety of the furnishings, equipment and custody of the materials entrusted. Pay attention to the details of all areas of competence. Check the correct use of uniforms. Supervision

The service hours of the managers of the departments he/she manages directly, so that all shifts have professional and effective coverage.

Every day make the rounds of all departments and relevant areas.

Internal Relations

Close relationship with the general management.

External Relations

All suppliers of transfers and excursions, travel agencies and T. O. , Headquarters/Booking office.

Organizational Relations

Reports to: General Manager

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