Operations Specialist Lazio

Operations Specialist
Roma
Lazio, Lazio

PharmaPrime is a company leader in the development and management of **innovative projects, integrated solutions, and services to support chronic patients and their families**. PharmaPrime is partnered with the most important **pharmaceutical companies** developing **Patient Support Programs **to improve patient adherence to therapy.

We put our **heart, soul, and skills** into making a difference for people.

Working together to push the boundaries, we blend the best of our talents to unlock innovation.

Will you join us in our pioneering adventure?

As an **Operations Specialist** you will contribute by:

- Providing customer centered care and facilitating customer access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills;

- Managing all pharmacies' and customers' requests through telephone, mail, chat;

- Processing the customers' orders quick and professional by coordinating all players and actors involved;

- Building relationship with customers and maximizing up selling and cross selling opportunities;

- Proactively take possible actions to maintain a long term relationship with customers;

- Supporting and monitoring logistics, forecasting likely levels of demand for services;

- Preparing reports for the management team;

- Building, monitoring and tracking implementation of KPIs; measuring value and impact;

- Following standards and maintaining quality results;

- Being the contact person for ad hoc projects where required by company needs;

- Delivering WOW experience for every customer and monitor their satisfaction.

**Requirements**:

- You have 1 years of experience in Customer Service or Operations;

- You are fluent in Italian and English (Level B2); in addition, a good knowledge of Spanish is appreciated;

- You are a dynamic person with strong value commitment and a team player with excellent communication skills, sales ability and negotiating skills;

- You have the capacity to identify and analyze problems, and make proposals for appropriate improvements to translate customer needs into effective and effortless solutions;

- You are a problem solver and you can perform at a high level even under strenuous circumstances;

- You are organized, flexible and able to act independently and to take initiative;

- You are interested in working in a fast-paced and rapidly-changing environment;

- You have IT skills and you are able to use technological devices.

**Benefits

**Why you should apply

- Young, dynamic, international and fast-growing IT startup;

- Career development opportunity;

- Talented and collaborative team;

- Unlimited coffee and fruit;

- Modern office in Rome close to the underground of Garbatella (B line)