Operations Specialist Ii (They/She/He) Milano

Operations Specialist Ii (They/She/He)
Milano
Lombardia, Milano

If you're here, it's because you're looking for an **exciting ride**.

A ride that will fuel up your ambitions to take on a **new challenge and stretch yourself beyond your comfort zone.

We'll deliver a **non-vanilla culture built on talent, where we work to amplify the impact on millions of people**, paving the way forward together.

**Not your usual app**. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170, 000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

**What makes our ride unique?

**Our culture and strong values.

- We have an ''office-first'' culture and we place collaboration at the center of everything we do!

- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!

- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).

- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

**Our career development philosophy.

- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.

- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!

- We embrace opportunities to move the needle and make an impact beyond our scope.

**Our commitment to being a force for good.

- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.

- We invest in doing good by dedicating time and resources into social and environmental initiatives.

- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision**:To give everyone easy access to anything in their cities. **And this is where your ride starts.

**YOUR MISSION

We are looking for an Operations Specialist based in Milan, who will be in charge of improving acquisition, retention and engagement of couriers, and providing constant feedback and process improvement ideas to the Operations Manager of the area.

This role will require a mix of operations, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers, Glovers for us, are a key player in Glovo's marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Italy.

**THE JOURNEY

- Manage daily operations of the Glovo Center in Milan, our center of support for local couriers

- Be there for the Glovers when they need support, assisting them on a diverse range of topics, varying from app functionalities to payments and other topics they face on a day to day basis.

- Provide constant feedback and insights on the status of the fleet in the city and region to the Operations Manager

- Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.

- Perform analysis and create dashboards to give visibility on the performance of the main operational KPIs.

**WHAT YOU WILL BRING TO THE RIDE

- Excellent communicator and a great attitude in problem solving

- Have initiative, be proactive and autonomous - Glovo is also yours!

- Have good energy and like what you do, even on bad days

- An empathetic, inclusive and curious attitude

- Professional level of Italian and English

- Advanced Excel and Data Interpretation skills

- Preferable previous experience in on-demand fleet management

**We believe driven talent deserves**:

- An enticing equity plan that lets you own a piece of the action.

- Top-notch private health insurance to keep you at your peak.

- Monthly Glovo credit to satisfy your cravings!

- ? Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

- Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that